Dear sir/madam
1. I had purchased a cg geyser (Swh 1515) in dec 2016. I have registered a complaint due to fault vide complaint no [protected] on 23 oct 18. The local service centre, vs electricals, bangalore, sent a technician (Aravind) to assess the repairs. He informed me that the geyser could not be repaired and would need to be replaced as it was within the warranty period. He promised that the job would be completed in one weeks time. However, that was the last i have seen or heard from him. It has been one month now.
2. I have thereafter contacted your customer care several times (Four) and was politely assured of a prompt resolution, as they are trained to do. I even contacted the vendor and sent photographs of the defective geyser as requested by them, but was always told that they would come back to me soon. As you would have guessed nobody ‘came back to me’. I have tried contacting the area manager, mr lokesh k, but his phone is always unreachable. I have requested your customer care to raise the level of the complaint which they assure me that they would, as they are trained to do! All to no avail.
3. I wish to bring to your notice, that for a reputed company such as yours, your customer support is incredibly atrocious and incompetent. The vendor vs electricals, displayed utter callousness in dealing with the problem. I wish to use harsher language but as an educated and respectable citizen of this country, i shall refrain from doing so. If i could suggest to you i would advise you to blacklist this so called authourized service centre. They are a total sham and politely lie to the customers to hide behind their incompetence.
4. I would also like to let you know, that despite this letter, i do not expect to see the matter being resolved. I shall end up buying another geyser, which will definitely not be yours but that of a rival company. I have sworn never to buy a product of your sub standard company. I am just so frustrated that in order to vent my anger i am writing this mail. If your company has any set of values towards customer satisfaction, i will expect a prompt resolution of the matter. I have recorded every detail of every conversation and the sequence of events in dealing with your company for this problem and would be taking it to the consumer court if this problem is not addressed within 48 h. Please do not take this as an ultimatum, i am just a very disgruntled customer who expects that companies like yours should do their jobs and not fool the customers by first selling sub standard products and then refusing to resolve any problems. This is a perfect recipe for disaster for your already sinking reputation.
5. I request you to kindly pay heed to your customers problems and address the issue at the earliest,
Thanking you
Naveen prabhakaran
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