Crompton Greaves / Cgglobal.com — voltage stabiliser for ac

Address:

Ghaziabad, Uttar Pradesh, 201014

Dear cg team

This is regarding service request # [protected] raised by me on 22-may-17 regarding fire in the stabilizer.

This service request was attended by your service partner “bluemind enterprises”. The technician who had come to attend the stabilizer said “one component is burnt, i have made the wires direct as of now and will replace the component within 2-3 days.” after he left, we also noticed that he had not put back the cover plate making it dangerous for anyone who may touch it accidentally. Neither did he ever come back, nor replace the component till date.

Please find below the pics of the condition in which the stabilizer was left by your technician:

We contacted the number ([protected]) as given by the technician several times, but every time nothing was done.

Please find attached the call recordings of the conversations with bluemind enterprises.

We contacted bluemind enterprises through whatsapp also, where he committed that if he wouldn’t be able to repair the stabilizer by monday (17-jul-17), he would replace the stabilizer with a new one. Again he failed to repair the stabilizer and his reasons for not able to repair kept on adding. Moreover, he kept on blaming crompton greaves for unavailability of spare parts.

Please find below the snapshot of whatsapp communication with “bluemind enterprises”:

Yesterday, when i called your customer care, then i came to know that the service request was closed by your service partner the same day without actually closing the issue at our end and he was taking us for a ride or “cheating” in other words. This partner of yours has been misleading us in the name of crompton greaves. Your representative also shared the number of your ghaziabad manager mr. Vimal ganotra ([protected]).

Please find attached the call recording of that call also (File name - [protected]@cg crompton g ([protected])_[protected]. Mp3).

Though i asked your customer care representative to escalate internally, i also tried to contact mr. Ganotra yesterday and today also but he never answered the call. So i sent all the pics and snapshots and details by whatsapp and smss but he was not responsive except his last response on sms – “sir if it is repairable then we can only repair, please let us know when we can send engineer, crompton will ensure that repair will be done up to your satisfaction”. He seems least bothered about the commitment by your own partner (Without being asked by me to replace the item) without realizing that your partner is doing commitment on cg’s behalf, hence needs to be fulfilled, either at cg’s cost or cg’s partner “bluemind enterprises’ cost.

So today, bluemind enterprises started calling me and bothering me. Request you not to involve them anymore in my service request.

Also in question is the role of mr. Vimal ganotra – does he have person or financial relations with bluemind enterprises, so as to put at stake the reputation and commitment of such a big and valuable brand of crompton greaves and thapar group at stake?

Please find below the snapshot of warranty card once again:


I have been a big fan of thapar group and crompton products and therefore, since 1993, we have been buying crompton products. But such a kind of service and response has shaken my faith on the goodwill of the organization.

Hope you will take appropriate action to get the commitments fulfilled and restore my faith on the organization.