[Resolved]  Cross Roads — changes policy after taking the services

Address:	110020
Website:	www.crossroadshelpline.com/contacts

Dear sir/mam
Myself rishabh singh, i took the life time plan from crossroads for road assistant for my car (Up 16 u 2199) tata indica white color on 18 july 2016
I would like to inform you that without prior notice the terms and conditions of the company have been changed. I have gone through all the terms and conditions for life time plan at the time of taking up the same from the company. But recently the very meaning of "life time plan for road assistant has been made only 15 services and that too for the limited tenure of just 4 years, but the day i took the life time plan at that time the it was unlimited

This thing has been done without any prior notification or mail. I have taken that plan just because the number of services were free for life time. I am privileged customer since july 2016 and taken car services with every detail of terms and condition. I have launched my complaint in their portal also they are not giving any response, and the telecom person is not considering my case.

I humbly request you to kindly take serious measure in this matter. I am here enclosing the scanned copy of the paper in which the services/facilities to be provided are mentioned (Given to me at the time of taking up the plan)

Thanking you,

Rishabh singh (Aka nagesh kumar)
[protected] (Registered mobile number with crossroads)