Cross Roads — deficiency of services by crossroads

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

I am shocked to notiice the callous attitude of crossroads. I have taken road repair contract for three of my cars and servicing contract for my car DL2CAT 8125 from cross roads for two services for which I have paid RS 5900/-. But I am sorry to state that services of the company are not at all satisfactory..Firstly I booked for servicing of the car for 24th May 2018 at my residence, though I wanted an earlier date, which was cancelled by the company without any notice. A fresh date was given for 18 Jun 18, which was cancelled at last moment again without any notice. I made complaints to their helpline number of times and every time I was assured that their representative would contact me with in 48 hours but no one ever cotacted me.I again asked for a fresh date. This time I was told that the service would definitely be provided on 1st Jul 18. I contacted their call centre about 2 to 3 days before servicing was due and it was again confirmed that the team would visit my house on 1 Jul 18 for servicing of the car. On morning of 1Jul 8, when I contacted their call centre, I was surprisingly informed that my name was not included for the servicing of the car for 1st July 18 and he gave me a fresh date of 8th July 18 which was not acceptable to me as my car was due for servicing and due to the delay in carrying out the servicing, the car had developed certain problems. I did not want that my car should develop further defects. So I got it serviced from the authorised dealer.
In view of the above, I requested to REFUND THE AMOUNT WITH PENALTY due to deficiency in providing service to the customer. But in spite of repeated reminders I have neither eceived the refund nor there is any response from the company.
Col Pardaman Singh