Cross Roads — not getting services, asking for refund

Sir, i bought one policy "mobile service-on-wheels by crossroad door step car servicing package, membership id - [protected], 46 for two years at cost of rs 2241 * 2 = 4482/- two years for my zen estilo car - vachile no#dl 9c ab 5823 on 24th oct 18... After that... I called so many times... They suggested us to log complaint for services via mobile apps"crossroads", i did... Taken services in one month advance, on date of services - no body had called and no body came for services... After that i called so many times, did so many mails... Finally they gave" sandeep accoount manager mb# no.." - he picked the call and told me.. Sir, u'll get ur refund in 40-65 days... And they gave me response on mail as well... Now till date no body has refund my amount.