Cross Roads — refund not processed and no reply from customer service team

I am writing this to inform you regarding a sad situation of your support team. I placed a towing request (ticket id: 581017) with your team on 5th December with advance payment, which was subsequently cancelled because of the delay happening in arranging the towing vehicle. Since then I am repeatedly writing emails to your support team and contacting customer care for my refund but nobody is bothered to look into my request. Please help and get my refund completed ASAP.

My registered mobile number is [protected]