Cross Roads — registration of two cars for lifetime

Address:

New Delhi, Delhi

I have purchased life time 15 years road side assistance support from cross road India on two cars. I have duly authenticated purchase order with all payment details .
Recently CRIS has launched app where service duration is shown 4 years. On noticing this I have tried Follow up through general ph no & sent various email both on app & otherwise giving the problem & asking for resolution . There is no reply. It’s strange as last email I had addressed to CEO by his email ID.
Sarup Mattu