Cross Roads — road side assistance

Address:Gurgaon, Haryana, 122017

I opened request via app 55 minutes back. Till now there is no call back.in tracker view. The call is yet not assigned to anyone. Is this we call best support?

If we call customer care number, ivr says that complaints are accepted only through app. And app has no reply. Not sure what made me choose crossroad and that too life membership.

If we try to open new request, it says that the previous request is under process.

I am badly disappointed.

Harbeer khurana
Mobile [protected]
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Complaint comments 

Comments

Harbeer Khurana ji
Please recheck the lifetime membership thing. I had paid for the same plan but now I am getting renewal request / offer calls from Crossroads and when I tell them that I have opted for lifetime membership plan, they simply tell me that crossroads has no lifetime membership plans. They are stubborn cheaters.
HIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND WHICH IS STILL PENDING BUT FROM COMPANY END EVEN I HAVE NOT RECEIVED ANY CALL IN THIS REGARDS 6 MONTHS

HAVE ALREADY GONE EVERY TIME I CALLED THE COMPANY THEY SAID YOUR REFUND IS IN PROCESS WE ARE WORKING ON IT CAN YOU TELL ME HOW LONG IT WILL TAKE TO REFUND THE HARD

EARNED MONEY OF CUSTOMER SHAME ON YOU PEOPLE YOU R COMPANY IS IS A FRAUD IT SEEMS YOU PEOPLE DOESN'T KNOW FORM MANY DIFFICULTIES A MIDDLE CLASS PERSON EARNED

MONEY NOW I WANT MY REFUND IMMEDIATELY OTHERWISE I AM GOING TO MEDIA & CONSUMER COURT REVERT ME WITH IN 1 WEEK FROM THE RECEIPT OF THIS MAIL OTHER WISE IT ASSUMED

THAT COMPANY IS NOT IN INTENTION TO REFUND & I WILL KNOCK THE DOOR OF COURT & MEDIA

IF ANY QUERY CALL ME
MUKESH WAHI F/O ANKIT WAHI
[protected]
[protected] ( ANKIT WAHI)
[protected]

----- Forwarded message -----
From: tina wahi
To: [protected]@msowc.com
Sent: Monday, 9 July, 2018, 3:05:07 PM IST
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS TO BRING TO YOUR NOTICE THAT I HAVE NOT RECEIVED MY REFUND TILL TODAY

FOR WHICH I HAD REQUESTED IN EARLIER MAIL DT[protected]

NOW I MAKE IT MY DAILY ROUTINE TO CALL IN COMPANY TALK TO YOUR

REPRESENTATIVES & RECEIVE FALSE PROMISES REGRADING REFUND OF MY HARD

EARNED MONEY WHICH YOU PEOPLE TOOK AWAY BY CHEATING ME & ARE USING SINCE

THEN

NOW I HAVE LEFT NO OTHER OPTION TO GO TO CONSUMER COURT & SUE YOUR

COMPANY THERE FOR FRAUD & CHEATING

BUT BEFORE GOING TO COURT ONCE AGAIN LAST TIME I REQUEST YOU TO REFUND MY

MONEY AT THE EARLIEST WITH INTEREST FOR THE PERIOD FROM THE DATE OF

COLLECTION OF MONEY RS 5000/= + INTEREST

----- Forwarded Message -----
From: tina wahi
To: "[protected]@msowc.com"
Sent: Sunday, 24 June 2018 3:52 PM
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND OF DEPOSIT GIVEN TO YOU FOR THE SERVICES WHICH YOUR COMPANY TOLD OVER PHONE BUT AFTER THAT WHEN I BOOKED SERVICE FOR MY CAR NO DL 8CAE4797 YOU PEOPLE DEMANDED MORE MONEY FOR THE AGREED SERVICES OVER PHONE I IMMEDIATELY CALLED BACK YOUR COMPANY & DEMANED MY REFUND AS YOUR COMPANY CHEATED ME BUT I WAS TOLD THAT YOU WILL GET BACK YOUR REFUND WITH IN 60 DAYS BUT TILL TODAY I HAVE NOT RECEIVED MY REFUND .
BUT WHY SHOULD I WAIT FOR 60 DAYS WHEN YOU PEOPLE COME & COLLECT MONEY IMMEDIATELY & THE CUSTOMER WAIT FOR 60 DAYS FOR REFUND CAN COMPANY PAY THE INTEREST FOR THE MONEY RECEIVED BY USED BY THEM
I WANT MY REFUND IMMEDIATELY WITH IN 7 DAYS

KINDLY DO THE NEEDFUL AT THE EARLIEST

----- Forwarded Message -----
From: Ankit wahi
To: [protected]@yahoo.co.in
Sent: Saturday, 23 June 2018 9:13 PM
Subject: Fwd: Refunds Needed Urgently

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Sat, 23 Jun 2018, 21:12
Subject: Fwd: Refunds Needed Urgently
To:

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Mon, 18 Jun 2018, 13:46
Subject: Refunds Needed Urgently
To:

Hi team

Do you even have the courtesy to call back the customer and ask about what issue he is facing have already mailed you for the refund Car no.: DL8CAE4797 .I want my money refunded at the earliest dont want to wait for 60 days .
Below are my a/c details :

Hi

A/C holder NAME : Ankit Wahi

Acc no : [protected]

Delivery Address : A/120 Prashant Vihar, Sector 14,
Rohini, Delhi 110085

Ankit
[protected]
HIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND WHICH IS STILL PENDING BUT FROM COMPANY END EVEN I HAVE NOT RECEIVED ANY CALL IN THIS REGARDS 6 MONTHS

HAVE ALREADY GONE EVERY TIME I CALLED THE COMPANY THEY SAID YOUR REFUND IS IN PROCESS WE ARE WORKING ON IT CAN YOU TELL ME HOW LONG IT WILL TAKE TO REFUND THE HARD

EARNED MONEY OF CUSTOMER SHAME ON YOU PEOPLE YOU R COMPANY IS IS A FRAUD IT SEEMS YOU PEOPLE DOESN'T KNOW FORM MANY DIFFICULTIES A MIDDLE CLASS PERSON EARNED

MONEY NOW I WANT MY REFUND IMMEDIATELY OTHERWISE I AM GOING TO MEDIA & CONSUMER COURT REVERT ME WITH IN 1 WEEK FROM THE RECEIPT OF THIS MAIL OTHER WISE IT ASSUMED

THAT COMPANY IS NOT IN INTENTION TO REFUND & I WILL KNOCK THE DOOR OF COURT & MEDIA

IF ANY QUERY CALL ME
MUKESH WAHI F/O ANKIT WAHI
[protected]
[protected] ( ANKIT WAHI)
[protected]

----- Forwarded message -----
From: tina wahi
To: [protected]@msowc.com
Sent: Monday, 9 July, 2018, 3:05:07 PM IST
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS TO BRING TO YOUR NOTICE THAT I HAVE NOT RECEIVED MY REFUND TILL TODAY

FOR WHICH I HAD REQUESTED IN EARLIER MAIL DT[protected]

NOW I MAKE IT MY DAILY ROUTINE TO CALL IN COMPANY TALK TO YOUR

REPRESENTATIVES & RECEIVE FALSE PROMISES REGRADING REFUND OF MY HARD

EARNED MONEY WHICH YOU PEOPLE TOOK AWAY BY CHEATING ME & ARE USING SINCE

THEN

NOW I HAVE LEFT NO OTHER OPTION TO GO TO CONSUMER COURT & SUE YOUR

COMPANY THERE FOR FRAUD & CHEATING

BUT BEFORE GOING TO COURT ONCE AGAIN LAST TIME I REQUEST YOU TO REFUND MY

MONEY AT THE EARLIEST WITH INTEREST FOR THE PERIOD FROM THE DATE OF

COLLECTION OF MONEY RS 5000/= + INTEREST

----- Forwarded Message -----
From: tina wahi
To: "[protected]@msowc.com"
Sent: Sunday, 24 June 2018 3:52 PM
Subject: Fw: Fwd: Refunds Needed Urgently

THIS IS IN CONTINUATION TO MY EARLIER MAILS REGARDING REFUND OF DEPOSIT GIVEN TO YOU FOR THE SERVICES WHICH YOUR COMPANY TOLD OVER PHONE BUT AFTER THAT WHEN I BOOKED SERVICE FOR MY CAR NO DL 8CAE4797 YOU PEOPLE DEMANDED MORE MONEY FOR THE AGREED SERVICES OVER PHONE I IMMEDIATELY CALLED BACK YOUR COMPANY & DEMANED MY REFUND AS YOUR COMPANY CHEATED ME BUT I WAS TOLD THAT YOU WILL GET BACK YOUR REFUND WITH IN 60 DAYS BUT TILL TODAY I HAVE NOT RECEIVED MY REFUND .
BUT WHY SHOULD I WAIT FOR 60 DAYS WHEN YOU PEOPLE COME & COLLECT MONEY IMMEDIATELY & THE CUSTOMER WAIT FOR 60 DAYS FOR REFUND CAN COMPANY PAY THE INTEREST FOR THE MONEY RECEIVED BY USED BY THEM
I WANT MY REFUND IMMEDIATELY WITH IN 7 DAYS

KINDLY DO THE NEEDFUL AT THE EARLIEST

----- Forwarded Message -----
From: Ankit wahi
To: [protected]@yahoo.co.in
Sent: Saturday, 23 June 2018 9:13 PM
Subject: Fwd: Refunds Needed Urgently

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Sat, 23 Jun 2018, 21:12
Subject: Fwd: Refunds Needed Urgently
To:

[protected] Forwarded message[protected]
From: Ankit wahi
Date: Mon, 18 Jun 2018, 13:46
Subject: Refunds Needed Urgently
To:

Hi team

Do you even have the courtesy to call back the customer and ask about what issue he is facing have already mailed you for the refund Car no.: DL8CAE4797 .I want my money refunded at the earliest dont want to wait for 60 days .
Below are my a/c details :

Hi

A/C holder NAME : Ankit Wahi

Acc no : [protected]

Delivery Address : A/120 Prashant Vihar, Sector 14,
Rohini, Delhi 110085

Ankit
[protected]

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    +91 93 3636 3636
    Cross Roads Address
    Cross Roads House, X -1, Okhla Industrial Area, Phase 2, New Delhi, Delhi, India - 110020
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