Crossroad — compliant for crossroad services

Address:	122016
Website:	www.crossroadshelpline.com

I am the victim of taking services from crossroad.
I've taken one package for lifetime road assistance and paid the full amount and in addition to that i've also taken car regular services. Assuming to get a good service in total i've paid rs 11200 without any service from the organisation

I am highly annoyed with the services provided by cross road as they have taken the amount on 11th sept by stating that service will be done by authorized service station and then after i'm following up with them, every time they says will call back but there was no return calls... Highly unprofessional staff

My car (Mahindra xylo– up16z 54449) is due for service their representative was after me to take their services by giving all kind of assurance and also given direct no [protected] gaurav tiwari and also some female staff when i can be reach for any issue.. I've been chasing and frequently calling them them for my car services but did't get any solution from them, at last today i've asked them to refund my amount of r3200 +8000 which they have taken

I keep on calling their numbers first of all they did not pick and after continuously calling they transfer call to some other person who does not have any answer and put down the call by saying someone will call back...

I called on their helpline [protected] and mentioned my issue with them but did't get a proper response... They must be recording their management can listen to it and also all the conversation i has with their multiple representative

Just about 20 min back got a call from [protected] again i reiterated my story with them and requested them to refund my entire amount, she answered that they will raise for refund and shall come after 45 days...

I wanted to understand why 45 days... I felt that crossroad is cheated me and would like to put this to consumer compliant department for the harassment. I took cross road facility based on the trust that i would get the services but i was wrong

You can refer to the recording done between 13:00 - 13:10 pm on 23rd sept (Saturday) also on no [protected], [protected] and [protected] and my calling number is [protected].