Dear cross road,
Congratulations on your pathetic service. Below is my sad story of booking and not receiving your doorstep service.
Package type: premium p1 delhi ncr
Membership id:xxxxx
Membership strart date: march 04, 2017
Membership expiry date march 03, 2018
Number of service : 1
Used /available: 0/1
I had booked your service on following dates but it is not delivered yet.
Dtae march 21, 2017
Ticket no: 390642
Status: cancelled
Date april 23, 2017
Ticket no: 399724
Status cancelled
Date july 22 2017
Ticket 425588
Status cancelled
Dare july 22, 2017
Ticket no. 425618
Open
First booking march 21, 2017 was booked through your app. Its cancelled because i had not called your customer care to confirm my service date. There is no mention (Till date) of calling customer care on your app. I learned it when no one turned up on day of service and i called your customer service. Big lesson learned. Call customer care.
Second booking april 23, 2017. Booked service called customer care got confirmation. Alas! It was cancelled because i did not pickup a call from your executive a day before the service to be provided. Lesson learned no 2. Always pick all calls from all numbers (Spam numbers also) on day before your service date.
Third booking july 22 2017- booked service for saturday aug 05, 2017 (Today) on app. Then released my third lesson that i will have to pick all calls on friday (A working day for me unfortunately), cancelled it myself.
Fourth booking july 22, 2017. Learned all my lessons (I thought). Booked service doorstep for sunday aug 06, 2017. Called customer care to confirm booking, the executive confirmed it. Again called a few days later booking was confirmed by call center executive. Wow. All set. No mistakes.
Surprise surprise!!! Called today to confirm. Call center executive says no booking. He insists there was no booking. Amazing. He offer booking for aug 13, 2017. I asked to let me talk to his manager. He promised a call back. No call back.
Called after 20 min. New executive answers. Asked him about my complaint no: 425618. He informed that it is booked for aug 13, 2017 (Phew!). Asked him was it booked for aug 13, 2017 originally. He said no, it was earlier booked for aug 06, 2017 but due to reasons not known to him it was cancelled. I insisted on the reason thrice. Then he explained that it was cancelled due to non availability of mechanic. Wow again.
Ok so i booked and confirmed service for aug 06, 2017 and it was cancelled for no availability of mechanic. So i asked him that if my booking is now for aug 13, 2017 how can i be sure that it will not be cancelled without informing me. He said be sure it won't be. I asked him to provide me with a confirmation email or sms, he said he cannot do that but assured me that his manager will call back. Guess what no call for last 2 hour.
I know i am stuck with you. Please refund.
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