Crossroads — Crossroads not providing services

Address:

Delhi

I am a senior citizen with age 67 years. We had taken membership of cross roads for our three cars together. We received receipt from them with validity upto 2025 for all 3 cars. Now they are providing service of 2 cars by 2025, but have refused to provide service of one car. According to them services of our car DL8CAW9970 has expired on 2023. They say that their RSA had done some fraud in similar way with many customers and now they have removed him, but cannot provide us services as committed to us by him. But as a consumer why should i suffer for the same. When their representative had provided us proper receipts of crossroads with validity period clearly mentioned on the same and taken payment accordingly from us, we expect to get complete service from them or refund our money. Our car is registered on following mobile number [protected]