Crossroads — CrossRoads - Selling SOW (Service on Wheel) service with fake promises to cheat their customers

Address:	122001
Website:	www.crossroadshelpline.com/packages

Team CroassRoad,

I am a regular customer and been using cross road service from past 2+ years for road side assistance. On 12th of January, around 10 am I received call from crossRoads sales team to buy "service on Wheel service" for Rs 2500 from CrossRoads. During my conversation with one of the representative of sales team, call was transferred to Mr Yogesh Sachdeva, he introduced himself as "Sr. Team Leader ( Sales )".

Before buying this service, I clearly cross checked with him, if he can provide me this service on that very day(12th Jan) .Also, I asked him upfront if incase this is not a possibility, then I would not want to avail this service, as I cannot wait due to personal commitments and get this done with my regular service station. But because his intention was only to sell this service to me, he promised to provide service as requested by me and asked me to make payment through paytm so that he can quickly book this for me and I can get service on 12th of Jan at 1p.m. He also mentioned, as he is from sales team and is in position to call mechanics/service people directly and get my service done on urgent basis.

Post making payment he picked my call once to confirm the transaction, but post that he stopped answering my call's, even after several attempt’s all efforts were in vain. When, I realized there is something fishy. I called their customer care number and only then I was told that customer need to call them and then book service and a service cannot be booked before 24 hr, post buying this service.

Then I realized, Mr Sachdeva has done fraud by making fake promise, so that he can sell this service to me. Post this he stopped picking my calls on his ph no [protected].

But this does not end here, whenever I have called and spoken to below mentioned representative's from crossroad, I have received false hope to receive a call back with a solution to my problem.

1. Sanjeev Kumar (Id 110072) - Assistant manager - Ph no [protected]
2. Himadri (Id not shared as he is not allowed to, stated by him) - Supervisor
3. Sidharth Jain (Id 52316)
4. Ashima ( Id 11685)

Firstly, Mr Yogesh Sachdeva kept me in dark by never communicating standard procedure to book service and made false promise,
Secondly, I have informed the team of Crossroads about this fraud since day one and now its been more than 15 days, but still People from customer care service and people from helpline department( [protected]@crossroadshelpline.com) have not provided me with proper logical solution and refund.

I have been traumatized with such horrible experience with Crossroads and your team and I do not wish to take any service from you going forward. Hence, I would appeal for quick turnaround of my refund of Rs 2500 as this is clear fraud case performed by representative(Mr Yogesh Sachdeva) of crossroads.

P.S - I have shared below mail trail, which was exchanged with Crossroads ([protected]@crossroadshelpline.com).

Karan Dudani
Car No - DL2CAC5149
Ph No - [protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: karan dudani
To: Care
Sent: Monday, 30 January 2017 4:17 PM
Subject: Re: FYI - Re: Product Information and Categories - Complaint against fraud done by crossroad team member

Hi Team,

Firstly, Kindly do not change the subject line as it it is difficult to trace mail comming from your end.

Secondly, Kindly explain what do you mean by this mail, As I dont find any attachement which helps me undersatnd any solution to the fraud I have mentioned in my previous email.

Kindly write, put a screenshot or send readable attachment to explain your reply about the solution.

Karan Dudani

From: Care
To: [protected]@yahoo.co.in
Sent: Friday, 20 January 2017 4:04 PM
Subject: FYI

Dear Sir,

PFA the attachment as per your requirement.

Regards,
Customer Care Support

From: Care
To: 'karan dudani'
Sent: Tuesday, 17 January 2017 1:14 PM
Subject: RE: Product Information and Categories - Complaint against fraud done by crossroad team member

Dear Mr. Dudani,

Greeting for the day!

We would like to inform you that your issue will be I under discussion and we will get back to within 24 to 48 working hrs.

Shall you require any further assistance, please feel free to get back to us.

Regards,
Cross Road Customer Support

From: karan dudani [mailto:[protected]@yahoo.co.in]
Sent: Thursday, January 12, 2017 6:27 PM
To: [protected]@crossroadshelpline.com
Cc: [protected]@crossroadshelpline.com
Subject: Re: Product Information and Categories - Complaint against fraud done by crossroad team member

Hi Team,

This is in regards to fraud done by Yogesh Sachdeva.

Today (12th Jan 2017) in morning around 10 a.m, I spoke to Yogesh sachdeva.Over the call he sold one time complete car service for 2500.It was promised by him that he will get my car serviced today and someone from his team(service team) will call me and around 12-12.30 pm.

Not to my surprise no one turned-up, Since, then whenever I call on his number ( [protected]), he is covering up by stating lies that he has confirmed appointment for Saturday 14th Jan 2017 for 9 am . But no confirmation yet.

When I asked him to send me confirmation request number, confirming the appointment, he mentioned that he will send across the same in next 5-10 min. But again, No response yet.Now I am wondering how quick he was when he wanted me to transfer money to his paytm number. THen he was doing a quick follow up.

By his actions, I am forced to belive that you have crooks in your sale's team.This is the new way to do fraud.Not sure how far crossroad will survive with such staff.

I would request you to look into this matter and refund my money to the earliest or else I will represent "call recording" and "email trail" to NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION for such fradulant act done by your team.

Car Details - Wagan-R
Registered phone number - [protected]

Karan Dudani

From: karan dudani
To: Yogesh Sachdeva
Sent: Thursday, 12 January 2017 11:14 AM
Subject: Re: Product Information and Categories


Inline image

Sent from Yahoo Mail for iPhone
On Thursday, January 12, 2017, 11:05 AM, Yogesh Sachdeva wrote:
[protected]

From: Yogesh Sachdeva [mailto:[protected]@crossroadshelpline.com]
Sent: Thursday, January 12, 2017 10:41 AM
To: '[protected]@yahoo.co.in'
Subject: RE: Product Information and Categories

Dear Sir,

As Discussed

My Paytm Number Is [protected]

From: Yogesh Sachdeva [mailto:[protected]@crossroadshelpline.com]
Sent: Thursday, January 12, 2017 10:37 AM
To: '[protected]@yahoo.co.in'
Subject: FW: Product Information and Categories


http://crossroadshelpline.com/img/animation-data/phone_3.png Greetings from CROSS ROADS !http://crossroadshelpline.com/img/animation-data/phone_3.png
Dear Sir,

As discussed, We Are Providing Complete Car Service & Emergency Breakdown Services .

1. Cross Roads India Assistance (Website: www.crossroadshelpline.com/packages), India’s first and largest road side repair assistance service provider. Established in 1999, we have by our side 17 years of ground fleet management experience. We attend to over 1, 100 road side repairs Pan India every day and had so far handled over 3.5 Min road side repairs.
2. We Are Providing Complete Car Service Also Known As SERVICE ON WHEEL (SOW)

The required information for the new category of products that we launch.

We offering car service to You at Your convenient time and place. This is service on wheels offering solutions at door step as and when You required.

Service packages: we have options of 1 and 2 services. Every car needs minimum of 1 service every 6 months or 10, 000 km whichever is early.

Price : 1 service which shall include service cost as well as spares / oil / washing shall be priced as following.


01 fully paid service

02 fully paid service

Category
Petrol
Diesel
Petrol
Diesel
Hatch Back
2499
2999
4999
5999
Sedan
2999
3499
5999
7999
Premium Luxury
3999
4999
7499
9499
MUV/SUV
6999
7999
13499
15499

What all is the offering:


Door step servicing at convinience of time.
Convinient of booking service through Phone, Mobile App & Website.
24 X 7 dedicated back office for convinience of clients to resolve and reddresal of all client needs.
Reminders for service and auto alerts for service due.
Gifts and Rewards, every time you service from us.

Tyre Tread, Pressure, Wear & Tear Check
Brake Fluid, Brake Pads and Brake Drum Wear & Tear Check
Power Steering Belt, Pump and Fluid Check
Engine Oil, Air Filter & Oil Filter Replace (spares included as free)
Coolant & Gear Oil Check
Fan Belt & Timing Belt Check
Hoses Leakage and Damage Check
Exhause Manifold and Catalytic Converter Check
Indicator function, Hand Brake, Speedometer and Wiper Function Check
Clutch Check
A/C & Heater Check
Battery Terminal and Battery Water Level Check
Abnormal Noise Check
Free change of oils ( The oil we use is of Mobil Brand and provide 3.5 litre for petrol & 4.5 liter for diesel variants. [ normal oil, the clients can opt to use their own oil by paying differencial value] )
Free Air Filter and Oil filter ( Fuel filters shall be charged extra at actuals varying from make and model and labour charge of 399 will be applicable )
Free oil top ups ( Maximum upto 1 litre ) - Coolant, Brake oil etc
Exterior Detailing


Bumper washing and polishing
Tyre polishing
Interior Detailing


Vaccum cleaning of carpet
Dash board cleaning and polishing
Internal door panel cleaning and polishing
Engine wash