Crossroads — Crossroads took Rs 2500, not giving promised package or refund

I paid Rs 2500 to CrossRoads India as per below details:

Date Narration Ref.No. Value Dt Withdrawal Amt.
26/12/21 KQSXS44LAF42LNOVD4/PAYUCROSSROADSINDIAA [protected] 26/12/21 2500

They promised below

Membership id - [protected]
Subscription/Package name - PAN INDIA TITANIUM (ALL INDIA)
Amount(Rs.) - 2500.00
Registered Mobile - xxxxxx1834
Date: 26 Dec 2021

Now they are calling me every other day for subscription renewal, their site shows no records of above transaction or any other records.

I have asked for refund of above amount as I don't trust them for any further business due to false promises and bad customer relations.

I haven't received any communication back which is another proof and sign of bad company practises and customer ignorance.

Crossroads India is a fraud company. They are just robbing hard-earned money of middle class with no ethical practises.

I request the concerned authorities to look into the matter and help me get my refund of Rs 2500

Please find attached the copy of email as received by crossroads for the above subscription details