Crossroads — Refund Of Rs 4000 taken by Crossroads for service of Swift Dzire

Address:	New Delhi (Okhla and janakPuri)
Website:	www.crossroadshelpline.com

I paid Rs 4000( Receipt nr 4493 for Swift Dezire Car (2013) on 31st january 2022 on the promise that my car would be serviced by Wednesday 2nd February.
This was done with repeated pleadings by Ms Kavya Lady Sales Executive for notching
her monthly targets and interventions by Supervisor Mr Deep Rana that they
would ensure the best service with Syntjetic Oil by best Mechanics.

There was no call from Crossroads for next 4 days.I kept calling Ms Kavya but she didnt take my call.Four days later, i was told that Car can be serviced latest by 10th february. Unhappy with the way I was treated by Crossroads, I decided to seek a refund. Mr Deep Ranas attitude changed volte face and he started acting arrogant.He said he'd take minimum 45 days to process the refund..

I sent number of emails to customer care and one Mr Sayed...but Iam yet to get a refund, .It appears I have to seek the help of Police Department.Police Station wants the telephone number of Mr Harish Lakhera CEO Crossroads so that they could speak to Mr Lakhera for expediting refund.