Crossroads — Took Money for Car Service. Never turned up. Pleas fell on deaf ears.

Ritesh Patnaik

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110076
Website:	www.crossroadshelpline.com/doorstep-car-service

I have been using Crossroads as my roadside assistance service since 2014. In one of their cross selling products, after calling me innumerable times, I finally bought their Doorstep Car Service @2499 ( as sent by [protected]@crossroadshelpline.com- Order # : CRIA[protected], subscription No:[protected], CVV No. : 142, Transaction D : [protected], Date : 15/01/2017, Payment Method : Online, Service Tax No : AAECC5226HSD001, PAN : AAECC5226H, Product City : Delhi NCR).

After selling their product, I had to follow-up to ask how to ask for confirmation of my payment and how to avail it. After following up a few times, finally crossroads On 18 February 2017 decided to schedule my car service for 26 Feb 2017. On Saturday (25 Feb 2017) I got a call from [protected] telling me that the person will come on 26 th Feb 2017 at around 11am. Next day from 11am till 04:00 pm I waited. I called this gentleman many times but he kept disconnecting my calls. I dropped a message as well but he didn't respond. Neither did the person or persons turn up nor did he answer my calls or inform me. Sad part is after this fiasco I still waited till Monday (27 Feb 2017) first half expecting a follow-up call but nothing .

I also made an attempt on LinkedIn finding the right people. I sent inmails on 28 Feb 2017, to Mr. Munish Sharma, VP Sales and to Mr. Rahul Sachdeva, Senior Manager, apprising them of my issues. But no reply till date.

I am angry, annoyed and hurt at the same time. This is absolutely unprofessional

What to do now !

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Mar 03, 2017

Updated by Ritesh Patnaik Just to clarify, till date I have never had the requirement to use their roadside assistance services.

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Comments

Lokesh Mamtani

from New Delhi, Delhi

I had become a member of crossroad for breakdown services after buying services i was getting a lot of call regarding door step car services. Howerver i had taken a service after confirming lot of time what all are inculding in this service package they told me lot of things like rubbing polishing, drycleaning wheel aligment, washing, Air conditioner top up, bla bla bla. Also told me service will be done at service center if i require. Although When i booked service then they told me that i would get service only at doorstep. I called to sale person Meena who guided me about this service pavkage and she changed there statement and didn't heart anything, told me talk to my senior Mr.Surender he used rough language

I asked to give my money back then he said call to coustomer care. Customer care said we don't have system to give money back.

When i went for servicing you guys don't believe they only changed the oil and air filter ask me everything done. Even i had to pay Rs 500 for coolant oil.

When i told mechanic that sale person told me above mention things then mechanic told me they make pepole fool only we don't provide these services.

Guys this is my personal experience don't buy this service at all it is worst. now totally depents on you but i am dam sure onces you take this service you will repent for that.. useless service