Customer Support Center — Television

Hi Yash,
You are absolutely correct, this company has harassed me for its pathetic rude behavior, ...here is my recent story which i have posted but due to system error company name is not reflecting correctly on headline...
I found their number as authorised Sony service centre from just dial and when i called them they confirmed that they were authorised Sony service centre. Their numbers are[protected]/65113388/[protected]/[protected]. They charged me 13 K (thirteen Thousand) for spare parts repair and Rs.375 as visiting charges on 19th July 2016. Repaired my Sony TV however within 2 days my TV is spoil and not working at all. I am following with them from last one week but they are not attending to my complaint. There are stupid people who attend the calls (Arti, Brijesh etc etc) ask strange questions like which engineer had come to your home and attended my TV, then next day they ask me the complaint no which they had never provided after so many arguments. Their answers were they don’t have time to check their records by date/customer name/phone no. The company name written on the bill is "Customer support center" address is bungalow no 95B, Kamgar nagar, Tilak Nagar station road, kurla -East mumbai24, the Owner is Rajiv Goshwami as it was mentioned in one of the site and confirm from Arti, the staff on phone. My biggest complaint is that they misrepresented themselves as authorised service centre for Sony. If I would know that they are not authorised then could have saved my TV by not contacting them. Pathetic People and horrible service…Its responsibility of Just Dial and other details provider to check the authenticity of details provided. Pls do not give your any electronic items for repair to such fraud companies who loots public money and never turned up.

Even we had faced the similar issue, the site from where we had got the number was for "Toshiba" android television, they took our television, returned back without repairing it, charged us visiting fees, and when they did return the tv, it had scratches.
They are apparently fraud company.

preetirv5

I went through the same [censored] as all others...they are fraud...is there a way to lodge any complaint against them...can we do something about these imposters???

Date:25/11/2016
client no - [protected]
TV is given for repair, but repair was not proper even next day its showing same problem
even after contant remainder they were not responding to my complaint
we want our money back
as seen in the invoice we have spent around 13000 Rs for same complaint.

Fraud company
I had register complaint on[protected] for my Toshiba lcd, which was some noise in speaker and screen jumping not working properly. So this service provide came and check the lcd. For this work he charge me rs. 350/- visiting charges and told me there is some other problem in your lcd you pay rs. 4300/- we can sort out and give you 6 month warranty and take the lcd in work shop. On[protected] deliver to me after so many followup and call every day and after delivery my LCD was dead complete not working delivery boy called office and told one head executive coming to your to see what is the problem.I lost my TV so please take a seriously action with this company and very wrong behavior staff, head executive and all and name is Mr.Deepak, Suraj, Reshma, Maduri this are staff.

cheater an fraud people . very rude and bad service all liars . They come home at night, they are not authorized dealers for any company . i had called for LG, after that i called LG service centre they told me this is a fraud company . it was a pathetic experience . They charge a lot, once they take your stuff they don't return and no guarantee for your product. An all diff and lie names and bogus numbers.money making cheaters and talk very rudely no value for customers.

please make sure when you search on google, don't go for the customer care support company its fraud, as when we search only we are seeing this an then calling them .

please complain google an tell them .

Agreed. Customer support center located at bunglow no 95b kamgar nagar tilak nagar station road kurla east mumbai 400024.
They are fraud company. They misrepresent customers and give some wrong stories without any value add no services are provided.
My complaint is as follows which is somewhat on similar lines.

The complaint is against authorised tv repair centre ie customer support center located at bunglow no 95b kamgar nagar tilak nagar station road kurla east mumbai 400024. Contact no are [protected] mob no [protected]. Main supervisor mr. Pankaj mishra mob no [protected]. Through mr suman (mob no [protected]) our tv was send for repeat service as the service of panel repair was not undertaked appropriately and this was within the warranty period of six months. Refer the invoice which states so. On repeated followups there is no response or revert the status is not coming out clearly the customer support center has taken the tv valuing in the range of rs 35000 and we have incurred repairs charges rs 5400 invoice no 5698 dated 22 march 2017 and visit charges rs 375 vide invoice no 5443 and next visit charges rs 375 invoice no 6085 dated 21 march 2017. One wrong sony tv was delivered by mr suman having model no kdl-32ex420 while our tv was kdl32ex520 which is of much higher version. All the details and whats up images where provided on mob no. [protected] provided by customer support center. All documents are attached separately. But so far no revert.

Necessary action for recovery of tv duly repaired needs to be undertaken urgently. There needs to be appropriate compensation as it appears that repair center is unathorised (they wrongly claim to be authorised service centre for sony tv repairs) and there are no standard procedure (sop) followed for the repairs.

You may contact pankaj mishra mob no. [protected]

Found ‘customersupportmumbai.com’ & its toll free no. [protected], when I googled ‘toshiba tv service centre in thane’. The company claimed that it is an authorised service centre of Toshiba when I contacted him over phone.

This company, ‘Customer support centre’, is located at bungalow no 95b Kamgar Nagar Tilak Nagar station road Kurla East Mumbai 400024

An engineer named Suman (mob no - [protected]) called me, and came to my house on May 10, 2017. He said that there is an issue with ‘back light’ of TV and it can be repair only in service centre and charge would be INR 5575/- . I paid him INR 450/- as visiting charge, took receipt of INR 5575/-, and handed over the TV post his confirmation that he will return my TV next day. But I haven’t received it on the agreed date.

After much follow-up at least 10 times, he came with an old Toshiba TV. This old TV had same model no. and serial no. as mine. I insisted that this is not my TV, he was showing me the model no. and serial no. which was mine. Later on, I found that he has put up the label of my TV in this old Toshiba TV. I spoke to his superior, he told me that you are being confused and keep this TV and pay INR 5575/- . The superior also instructed his engineer that take this old TV if I am not paying the mention amount.

With help of our building security guard, I manged to keep this old TV with me and clearly said to engineer that bring my TV and take the full amount. But he was not in mood to return my TV.

I am really amazed that, why no one is taking action on such companies, how company like google and justdial can promote them without checking their background, why a brand like Toshiba can let them use their brand name for wrong doing?.

I have their old TV, snap of engineer’s ID card, receipts, and phone call details. I am Just figuring out how to get my TV.

Customer support center located at bunglow no 95b kamgar nagar tilak nagar station road kurla east mumbai 400024. Contact no are [protected] mob no [protected] appears to be fraud and cheat. They have taken monies and not returning our tv saying that they are testing or sometime they mention engineer is not there, or they will get back with report. So far no feedback almost two months passed. I have lost sony led tv worth rs 35000 and substantial repair charges. Have made police complaint and awaiting the feedback. Refer explanation from nehru nagar police station

as i see my self noor ahmed shaikh had been same fraud with me, on 4th of july i had register a complain to sony costumer care for small demo issue, the very next day i received a call saying that im technition from sony from mobile no.[protected] and visited my home after seeing the TV he ask my family i have take the TV with me and it will be charge 7500rs to solve the problem, after one day i call the person he told me it will take time to get the parts from sony company for 15 days so after one day he return the TV back saying that as the part comes back i will take the Tv back and fix it also he has taken the recipet back which was given by him as i reach my home i saw the TV screen is totaly blank of my Sony Smart TV i try to call this person he is not responce my mobile as he disconnet the line looking the no.and my family are elitrate could not understand the fraud.

This service center is a big fraud. The name on bill is "Customer Support Center". They are fraud and not authorised to any brand. My father searched on internet and lodged complaint for Sharp LED TV. The technician took our TV and said it will charge 5500/- Rs to which we agreed but next day he brought TV back and it was giving same problem. He took the TV back and never brought back. When we called their manager Dinesh - mobile no. [protected] said you have to come here and collect the TV. When my father went there the TV was working and they said first give 5500 rs then they will give the TV. My father paid the money and brought the TV back. After coming home the TV was giving same problem. We took the TV to a local service center and they said the TV have no problem but the remote was having problem. They charged us 5500 without even doing anything to the TV. What fraud people.

Pathetic, No response, no professionalism ...pls don't go to this customer care centre. They got training for looting customers not troubleshooting the TV problems. I lodged a complaint vide no[protected] and post 4 day follow up, I asked service repair of warranty part, they come back after 2 days, that your TV screen has failed while testing and screen is blank now. We can't do anything further.How that can happened when that took it from my home with screen in good condition with little defect. No one support in your need even though it is under warranty.

I also faced the same problem.Unfortunately I read all these reviews after paying ₹12, 450/to this FRAUDULANT company.Mother board of my Toshiba plasma TV was giving problem.They returned my TV after many phone calls.It worked only for 2 days.And now my T.V.is in non working condition even after paying so much money.From 14/072017 to 13/08/2017 I contacted Mr.Suraj, Vikas and owner Mr.Rakesh Giri.
Mr.Giri promised me that he will solve my problem.But he cheated me and now he is not responding to my phone calls.So please don't rely on this company, it's a big fraud.

My sister Raksha Buch was also duped by the Customer Support Centre by representing that they were the authorised service centre for Samsung TV. The TV was taken away by the representative of the Centre on the pretext that defective part needed to be replaced and it would cost approximately Rs. 12500/-. The TV set was returned without replacing the defective part. On suspicion we called the Samsung Company and they confirmed they had no such authorised service centre. The Samsung Engineer found that the defective part was not replaced but only repaired by soldering couple of wires for which the service centre had charged about Rs. 12000/-. My Sister then filed a complaint before the Consumer Forum. The Forum by its Judgement has directed the centre to refund the entire money paid with interest. However till date the Order has not been complied with.
Nayana Buch

CUSTOMER SUPPORT CENTRE KURLA are fraudulent people who dupe their customers.
Suman their technician took our TV saying he is going to change the support board ( as per the LG authorised technician whom we contacted later) the support board can be changed at home itself and charged us 13250/-.and transport charges.
It barely worked for 6 months and now they refuse to answer us with a very rude receptionist.
THEY MASQUERADE AS AUTHORISED SERVICE CENTRE AND FOOL PEOPLE.
THEY SHOULB BE BEHIND PRISON BARS FOR MAKING PEOPLE SPEND THEIR HARD EARNED MONEY

A Big fraud company harassing multiple customers. My TV stopped working due to some power failure. These people came across claiming authorized service provider. They asked Rs 7000 initially saying the issue is with mother board and changed the same. the repaired tv was installed back and in half an hour stopped working. The panel which was working fine before last issue is gone now. I was told its a new fault and its my badluck. I took the TV to the service centre to resolve the issue (they stopped responding to my calls. I took pains to take it to them again). This time there owner promised us that he will try to repair the panel and repair it free if possible. After a week of followup i was told that the TV is repaired and i can collect it. On the arrival i was told to pay another 3000. All promises goes for toss and also no warranty that it will work in future. I still paid and took the TV along with me. To my surprise they removed the wall mount panel from the back which was attached when TV was submitted to them. After week of followup they agreed that its with them and its again 15days i am following up to return the same/deliver it to my place. A group of thugs these people are.

This service center is a big fraud. The name on bill is "Customer Support Center". They are fraud and not authorised to any brand. My Brother searched on internet and lodged complaint for Sharp LED TV. The technician took our TV and said it will charge 3800/- Rs to which we agreed but next day he brought TV back and it was giving same problem.k the TV back and never brought back. When n sWhen my father went there the TV was working and they said first give 2700 rs then they will give the TV. What fraud people.

Fraud... But what can be done. My money is gone and TV is not working.

I too have been facing the same issue with these people. I have interacted with Shama, Zoya, Dinesh, Sandeep (mechanic) and now it's been over a month and a half and my samsung LCD TV hasnt come back to me.

I too got cheated by them. Lets make a police complaint.