D-Link — 3g wifi modem- dwr 710
Dhanbad, Jharkhand, India
Please find below my communication details with d-link customer care executive through e-mail:-
My 1st e-mail :- i purchased a d-link dwr-710 wifi data card (Imei - [protected]) on[protected] from snapdeal online site. It works well till last month but it stop working 3 week before, only light is blinking when i pluged it in power adapter but no wifi signal is showing. I also talked to your technical team for support but i my problem didn't solved and she suggest me to visit d-link service center at dhanbad (Jharkhand), when i visited your service center address he told me that the service of d-link is removed from here one month before and now we didn't provide any service of d-link. Since dhanbad service center is nearest from my place so it is only place where i can visit for repairing of my modem. I request you to provide other solution to solve my issue, you can arrange courier pickup it from my home and send it back on same after repairing. I will be very thankful for your kind support.
Reply by d-link:- i would like to inform you that we don't have pickup and drop service for this product (Dwr 710).
- there are 2 service center in jharkhand 1) ranchi and 2) jamshedpur
My reply :-
Dear sir or madam,
I request you please do not reply in silly way as you know it is not difficult to find other service center, anybody can just make a google search and he/she can find all nearby d-link service center, so my aim was behind sending you mail is not to know about other service center available in jharkhand. As you suggested go to ranchi or jamshedpur means you want to suggest me to take leave from my work and visit 350 km (Both to and fro) to give my modem for repairing and again take one day leave and travel 350 km to take it back are you realy serious?
Please don't be ridiculous!!!
Since when i was purchased this modem your service center with in 5 km from my home and now you closed your service center so it is your responsibility to repair my modem within warranty period. So i request you to provide solution for my problem you can forward or provide your senior official mail id if it not possible from you. And i request you please please don't be silly while replying my email.
D-link :- no reply of my message after 22 days.
My mail on 23 days:- why you people are silent on my issue i again request you to kindly solve my issue. You if think my complain is illogical and not sustain as per your policy so kindly reply the same but please don't be silent. As per your reply only i can further think what action i have to take regarding my issue.
Mobile - [protected]
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