| Address: | 410210 |
| Website: | www.dmartindia.com |
Applicant:-
Mr. ritesh maniklal deshmane.
News reporter - maharashtra crime investigation, mumbai
Residential address:- kh1/23, flat no. 302, vastuvihar
Sector 16, kharghar navi mumbai 410 210.
Mb. no.:- [protected].
Subject: - d’mart’s cashier and manager unsupported.
Respected sir/madam,
With reference to above subject, i undersigned that, in kharghar d’mart’s, today i went there for shopping and i had taken 59 quantity of amount 2548.58 rs. after this on billing counter when i came at that time one customer was in front of me he had bring one product which has warranty so packaging girl gone with that customer and wrote warranty on product. at the time of my items billing, i asked cashier (chl/15) three items, “is there any packers to pack my items in bag?” she told me that, “packaging girl will come.” finally my wife kept all the items in two bags till that time girl not came. you can see the cctv footage of that counter of date:- 21/02/2016 timing:- 11.23 am and c. m. no. 15 – 0004. you clearly see that my wife kept all the 59 items in bag and my billing was completed till that packer was not came. then i told to cashier, “what is this?” cashier said that “ i have not said you that to pack your items even if she saw that my wife is packing that items. i will pack.”
Then i called manager and said all the matter he also said that cashier is there to pack the items or packer will come. but he did not do any duty to ask to cashier that “why packer is not here to pack? or where is she/ he?” instead of that he said unsupported answer or gave evasive answers to me without any inquiry to cashier.
As a news reporter, my questions to d’mart head are :-
1) is there any rule that if packers are not on cash counter then customer will pack that items himself or herself or wait for billing of items completion so that cashier will start packing after billing of items so still packing that items other customers which are in queue have to wait?
A) if yes then why you’re giving payment to that packers which are on counter? why there is in kharghar d’mart excessive staff required? and i saw most of the times staff are doing time pass.
B) if no, then what is the duty of manager? if customers are complaining to manager about this then why manager do not ask to cashier which is on counter where is packers to pack that items? or why customer is complaining this? only he gives evasive answers to customers but not taking any action regarding this and no sorry and anything.
Can you please tell if such a unsupported managers are present in kharghar d’mart then where do the customers complaint? most of the time i am facing that.
4) on the cash counter after billing when the payment are doing by debit card or credit card, the cashier does not check the signature of customers which is on debit card or credit card and bill receipt where customer have to sign and return to cashier. you can see the cctv footage. and i had also complained regarding this to manager till date there is no change or action. if any crime will happen then kharghar d’mart is responsible. so don’t ignore that.
5) on the counter at the time of billing first cashier ask customer “ do you want d’mart’s plastic bag?” when the customer said “ no”. at that time items packer on counter move from that counter. customers do packing. i observed many times. you see the cctv footage kharghar d’mart.
I am facing most of the time this type of situations. its kindly request to you that please do the proper action regarding these things because this is serious matter and inform me regarding this. if you are not believing on above subjects, you can see kharghar cctv footage or i will do string operation regarding above subjects and i will proof that this happen in kharghar d’mart.
I appreciate that you are providing good products and lots of discount on the product to customer. it is very nice but because of such type of managers and staff don’t loose your reputation in society.
Please take proper action. if next time again and again these things will happen with me then i will go to consumer court with proof against the kharghar d’mart. please inform me on my mailing address by post.
Thank you.
Mr. ritesh maniklal deshmane.
News reporter - maharashtra crime investigation, mumbai
Residential address:- kh1/23, flat no. 302, vastuvihar
Sector 16, kharghar navi mumbai 410 210.
Mb. no.:- [protected].
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