D-Mart / Avenue Supermarts — damart customer services manager very worst conversation

Very worst customer service in whitefield bangalore demart.

His is name is govind as bloody customer services manager actually happened below here explained,

Bought philip treamer, make a sense it's brand selling out demart distribution, with in 7 days return policy as per demart. My problem the treamer blide to fast unfortunately cut my face. Back to demart i told that bloody guy govind, his stating philip not manufacturing in demart, my questions?

The product is defective demart won't sale by mistake is happened can can accept or solution right as customer prospective.
I had more than 5 years shopping experience in demart, but first time is seeing very hardness spoker in demart building.

Please don't hired irrespective people on customer service manager, if speak like that will escalate. His is manger designation stating you can do what ever. His threatening the customer.