D-Mart / Avenue Supermarts — Defected shirt return/exchange

Address:

Raigad, Maharashtra, 410210

Dear Sir/Madam,
I would like to draw your attention about my experience at Kharghar D Mart. I bought three shirts (each costing Rs 399) about more than a month back. I took trial of same company(JAFF) shirt of same size as provided by store lady. Out of these, two shirts fitting was found perfect however when I opened third shirt before two weeks, it was quite tight on sleeves. therefore I went to D-Mart customer care and told the customer care person about this and I told that I do not have bill but tags are still attached to my shirts so you can trace back. But that person was quite rude and told that since I do not have bill shirt can neither exchanged or refunded. Therefore I registered a complaint in complaint register. After a week, Asstt manager Mr Suraj called me and told to come to store and meet him, he will arrange for exchange of shirt. I said I will come on comming Sunday. On last Sunday when I went to D Mart customer care with that shirt and enquired about him, he did not show courtesy to even meet me. Customer care person talked to him over intercom and told me to wait. I waited for about an hour standing on the window. When I asked in between what is happening, he said we are checking, finally after about an hour he told me that he could not track the tag of shirt in system therefore he can't do anything. Then again I asked for Mr Suraj, he said he is busy. Then I could not have patience and came back.
I fail to understand when Mr Suraj called why he did not meet me? When I bought shirt from there why they kept me standing for an hour, does this take one hour to trace the bar code in system? This is quite humiliating, indirectly they told me that I am lied.
Now for sure I will not buy any garments from DMart as they are not of quality and even staff is not courteous.
Ashok Gupta - Kharghar
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