D-Mart / Avenue Supermarts — Delivery not done and no proper response

Hi I had ordered from Dmart ready for the my household items which was supposed to get delivered between 5p to 7:30pm on Monday 29th Nov. I got a msg at 7 pm on same day that order will be delivered late . I even called customer care at 9pm for the delivery update they said they cannot help as the delivery ll happen by 10pm if not it ll be delivered next day. I requested them that I have taken leave to take the delivery order as no one is at home post that but the customer representative didn't bothered. I got message at 10:15 pm stating my order cannot be delivered. Is this how the treatment given to the customer. They should atleast have courtesy to respond properly.
UNDELIVERED: We were unable to deliver your Order# 52546025. We will attempt to deliver your order in the same time slot tomorrow. For assistance call[protected], all days between 7 AM to 10 PM. - DMart Ready