D-Mart / Avenue Supermarts — inhouse policies of salesperson and rude behaviour

Cmadeeptanshu Pareek

from Delhi, Delhi

Address:

LIC Flat Sector-6 Vidhyadhar Nagar, Jaipur, Rajasthan, 302023

Deeptanshu pareek
5:41 pm (6 minutes ago)
To suggestion

Dear team,

Greeting for the day!

I am regular customer of d-mart, but due to the yesterdays behavior of your d mart staff (Mr surjeet singh etc) i am really disappointed. I have following questions to answer.

1.) yesterday i did around 1 hour of shopping along with some of the deo's etc, but at the time of billing your staff member opposed me to purchase deo's more that 2, when i asked the policy he was unable to show such policy.

2.) incase their is such policy with d-mart than it should be written with the product that maximum of 02 deo's, nobody is allowed to purchase.

3.) the general instructions are written as that the right of quantity is with d-mart, and i think support staff is making undue advantage of this.

4.) we are 12 members in a family and i am in govt job and also our festival is coming in next week, that is why i purchase deo in quantity more than 2. Now still their is policy that no one can buy more than 02 than it should be clearly written with the product otherwise your salesperson take a undue advantage of the same.

5.) once i requested to raise a complain first of all they didn't provide the complain number at last they had given the number[protected] which is the lalkothi store number, it means the person who is writing the complain is a local store person, than you can understand the resolution of the problem.

6.) i requested to provide the complaint number but they told me that within a day the number will be communicated to me which is not being done till know.

7.) i called to some of the other numbers for the complaint like[protected], but again no response.

Was this information helpful?

No (0)

Yes (0)

D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.

Aug 26, 2019

Updated by Cmadeeptanshu Pareek I am regular customer of D-Mart, but due to the yesterdays behavior of your D Mart Staff (Mr Surjeet Singh etc) I am really disappointed. I have following questions to answer.

1.) Yesterday I did around 1 hour of shopping along with some of the DEO's etc, but at the time of billing your staff member opposed me to purchase DEO's more that 2, when I asked the policy he was unable to show such policy.

2.) Incase their is such policy with D-Mart than it should be written with the product that maximum of 02 DEO's, nobody is allowed to purchase.

3.) The general instructions are written as that the right of Quantity is with D-Mart, and I think support staff is making undue advantage of this.

4.) We are 12 members in a family and I am in govt job and also our festival is coming in next week, that is why I purchase DEO in quantity more than 2. now still their is policy that no one can buy more than 02 than it should be clearly written with the product otherwise your salesperson take a undue advantage of the same.

5.) Once I requested to raise a complain first of all they didn't provide the complain number at last they had given the number[protected] which is the lalkothi store number, it means the person who is writing the complain is a local store person, than you can understand the resolution of the problem.

6.) I requested to provide the complaint number but they told me that within a day the number will be communicated to me which is not being done till know.

7.) I called to some of the other numbers for the complaint like[protected], but again no response.

Is this the way to resolve the issues of the customer, is this the way to address the customer complaint, again requested to please look into the matter and provide me the response.