D-Mart / Avenue Supermarts — loss of purse at your d'mart, chinchwad pune

On 31.12.2018 my daughter was accompanied by me and my wife. However while selecting nightware / maxi etc.in 1st floor my daughter kept her locked green bag (Provided by security guard at entrance) containing my daughter's purse having all valuables in the floor when myself and my mrs. We were in ground floor. After selecting the required dresses inadvertantly my daughter forgot to lift the bag in the floor. She remember the bag at the payment counter. Immediately we rushed to 1st floor but no bag found in the spot even we we're unable to detect the bag since all the customers are carrying your green bag. The matter was reported instantly to the customer care manager though he assured return if the bag but in vein. We waited patiently one and half an hour expecting return of the bag but failed to return by your personals there. Finding no way we lodged complaint with nearest mihonnagar police station.
In view of above 1. Our sincere request to you to look into the matter through appropriate steps enabling us to get back my daughter's purse having all valuables 2. Please stop system of carrying green bag inside by the customer which is not seen any other mall in the area instead checking of purse at the main gate persists.