D-Mart / Avenue Supermarts — money got deducted but have not received back

Your billing counter prson at nerul sector 21 dmart swiped my credit card against which he said the "transaction got failed" but amount got deducted. Then again he swiped my card to get the money.in this ay twice the money got deducted. Your person said that money will come in your account but it didnot come. Then i called your person he said he will call me back but till now he has not responded. This behaviour of not valuing customer is annoying one.
Your person name is parmeshwar.