D-Mart / Avenue Supermarts — money refund not yet done

I had done a shopping for rs. 600 from dmart, near kartar road in pune on 13.08.2017. Firstly the transaction failed but my amount got deducted. Then i had to pay again. I haven't received the amount yet in my bank account and it's been 9 days.
I do not have the bill with me though, as i was told that money would be back in my account few hours i had trust in d mart, but it's been quite long and i am. Wondering wheather this is a trick played by d mart on it's customers.
Kindly get back to me as this is not how your business should be dealing.
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Dear sir,
My name is Krishna Kanth I have purchased items in kakinada Dmart on Sunday (20/8/17), I'm paid amount through sbi atm card, it shows payment is failed but money is debited from my sbi account not refunded till now..plz resolve my issue as possible as fast

Thanking you

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