D Mart-Makarpura (Baroda) — Refuse to exchange shirt due to improper size

Address:

Vadodara, Gujarat

I have done shopping from D mart makarpura dated 26/6/2015. Shopping included gents garments also I.e. 2 trousers n 2 shirts. At store in garment section notice was highlighted about shirt packing not to be removed for size checking. During billing on cash counter I have enquired about exchange policy for garments and cashier explained me that it can be exchanged within 7 days from date of purchase if any issue with size or quality. It was observed at home that one shift is under sized and hence I went to store for replacement on 29/6/2015. At customer service desk I was told that goods once sold will be returned only can't be exchanged. And during return process 2% amount will be deducted if bill payment was done from card. I asked the person that I am notIinterested to return at all but I want exchange. he rudely said that exchange can not be possible. I further asked him to present the cashier who has explained me exchange policy but surprisingly the guy has not called that cashier at all n rudely said that she is on leave. Hence I further asked that guy to give me complain book and I qas writing my complain. In between he was telling me " sir 8 rs hi to kam mil rahe hai uske liye kya problem hai!!!" This is the reply what I got from so called super store chain!!! further I left my shift at their desk without taking single rupee and told them keep it with you I even don't bother about remaining 98% amount. Still those stiff minded people had not changed and kept my shirt without paying me single rupee...please find attached my complaint also...be aware while shopping from so called super store. ... D mart is more then cheater