D-Vois Communications — Complaint about discontinuation of Internet service

Address:	Hiranandani Meadows, Thane West - 400610
Website:	customer.i-on.in

This is regarding our recent renewal with i-ON internet plan.

We have purchased the SME 100M1800G 365L-2M Plan on 21st September, 2021 of Rs.15000/- for 365 days of an internet plan.

Service details are as under:
Customer ID: H737294
Registered Mobile No.:[protected]
Registered Email: parag.[protected]@emgindia.in

Plan Name: SME 100M1800G-365L-2M
Days: 365 (121 days used and 244 days remaining till date)
Data: 1800 GB
Speed :Up to 100 Mbps

And we were not able to use the internet. So we contacted I-on Internet Service customer care. They told us that i-ON is not providing service in Thane City anymore and has been converted to Trunet Internet Service.

We have followed with the customer care team too many times without any satisfactory response.

Moreover, without any further notification of conversion, i-ON stopped providing services to us after accepting money from our end.

Hence requesting i-ON to kindly refund our amount on an immediate basis.