D-Vois Communications — I-ON Internet (D-VoiS Communications Private Limited) - Refund Not Received

Address:

A-2, Landmark CHS, Sector-14, On plot no 2-1 and 2-8, Sector-14, Vashi, Navi Mumbai, Thane, Maharashtra -400703, Maharashtra - India

Invoice Date 29/11/2021
Purchase Order Date 29/11/2021
Account Number H866972
Amount Paid - Rs 1, 750/- for I-ON Broadband Internet Service.
I had a disappointing experience with ION Internet - D-VoiS Communications Private Limited, and even after my multiple requests, I have not received refund of the payment which I made for the service.
The team visited my house (on 29th Nov’ 21) and they have drawn a wire from the terrace to my room. They tried using/configuring my own modem (Syrotech Modem) to make the internet connection, but they failed to do so. And they left saying they'll return the next day.
The next day, (30th Nov’ 21) I tried contacting their office but nobody answered my calls. I had sent my brother down to the company's office but to our surprise nobody was present there. We did not get any response from I-ON regarding the internet service at all.
On, 1st Dec 21, I called the Supervisor (Mr. Rohit Ghonte) and requested him to cancel the subscription and refund the amount paid to I-ON. Later he informed me that the refund process is initiated soon. But there is absolutely no progress on the issue till date.
The company has wasted a considerable amount of my time. (THROUGHOUT THE 3 DAYS, WE DID NOT HAVE ACCESS TO THE INTERNET SERVICES THE COMPANY HAD PROMISED WHILE TAKING PAYMENT)
EVEN AFTER MAKING MULTIPLE REQUESTS BY CONTACTING THE CUSTOMER SUPPORT TEAM OF THE COMPANY AND THE SUPERVISOR OF KOTHRUD, PUNE OFFICE (Mr. Rohit Ghonte), I HAVE NOT RECEIVED THE REFUND
I have attached the invoice of payment made to I-ON (D-VoiS Communications Private Limited).