D-Vois N Ssv Broandband Pvt.ltd — Net service is many time in off status

Website:

www.dvois.com

DNS-J/SR. No. 3963 plan 1 mbps 365 days unlimited

My internet account is always gives problem I canot get desirable solutoin for this from your service persons . I think they cheats us .He isnot giving logical answers . He ask customer What to do now if your connection as on whenever he visits after making a call to me. Also he donot want to get keys from society watchman . He says to do it to customer.Is that is my duty ?

Please sir I face this problem from approx 1 month .do something for this .
thanku