[Resolved] D2H — Customer service charges and part replacement

Vijay Singadiya

Address:

Videocon D2H - Mumbai

Was receiving Signal not available Message - Engineer vists and checks and says the Sensor of the satellite is broken - The company does not have the spare part - Engineer gets it from local store - The product says MRP 450 - The engineer says I'll take 600 for part + 200 for service and visit. Total of 800 and no invoice or bill is going to be given. The customer service center picks up the call and denies to give any information and says pay the engineer as much as he asks and they don't have any other information regarding the issues ( no solution given by amerature representative) -

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May 26, 2021

Complaint marked as Resolved

Minutes after the complaint - the support staff calls and says you didn't pay the engineer and got the spare part from a different shop so we can't do anything and the engineer needs to be paid his visiting charges. #scams

d2h customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Vijay,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards