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D2H — d2h set top box

I am hardeep singh customer of d2h set top box company. Kindly enclosed my problem in the form of video attached below. I am facing problem regarding channels subscription. I recharged amount more than 425 but still errors is coming e16-4 channels is not of your subscription. They are saying engineer will come and charge 200 rs. Why should i pay for this company should do this. I have balance and channels should work.
Complaint comments  2 Comments     Updated: ShareTweet

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Dear Hardeep,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
A full screen popup saying "From DSS BBCL account has ran out of balance. Please recharge your account as soon as possible." where to recharge? The account already has Rs. 85

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