D2H — fraud done by d2h customer care

Address:SURESH KUMAR Plot no. F- 373 , Phase – VIII B,Mohali, Punjab-160071, Mohali, Punjab, 160071
Website:www.d2h.com

Dear concern,

My Cust id is 77468340 have called customer care of d2h to complaint regarding channel no 308 is not reflecting in my set top box. I have complaint for same several times for the same issue. It is also informed by customer that the channel is shifted to active channel and i have to update my set-top box to HD box

Few day back, it is said from customer end that it will be resolve by 5pm on same and on same day. I got a sms that my compkaint is resolve.

Today when i called customer care, for same issue, they people that an engineer will visit at your location and will get the problem solve. When engineer came. He also saw that my set-top box is working fine. But active service is not working on my set-top box. He installed new HD set-top box but probkem remain the same. I have uploaded Rs 750 in D2H account at same the time for installation of HD set-top box. But all waste of money.

It is a fraud from videocon D2H said and i want my money back and don't to use such fraud services.
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Jan 25, 2020
Updated by vishalbbbr
Dear concern

I have not receive any resolution of my complaint.

Kindly update the status
Feb 01, 2020
Updated by vishalbbbr
Dear concern, here i want to ask, why my complaint is marked as resolved, where same is not resolved as of now. I am still waiting for my solution to the complaint.

I have called more than 20 time on company no [protected] in the hope of some solution. But company's executive always makes commitments (my complaint of 308 number channel not working and active state not working on my newly installed HD D2H Set top box) will not resolved. This company with named videocon d2h is making fraud via their executive by making unfear commitments for upgrading of theit set top box. Few days back, i have received a call from the company technician from mobile number[protected] that they are unable to resolve my complaint.

Hence, my humble request to the complaint forum that kindly help me in refund of new installed of 750 approx. As company is not in the position to resolve my complaint and incapable of providing services their customer.

Hoping for postive solution.
Complaint comments 

Comments

Dear Vishal,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Dear Vishal,

As per our discussion with you on RTN- [protected], you confirmed that currently, you were not in front of your set-top box. Moreover, we request you to kindly contact to our customer care numbers +91- [protected],[protected] when you will be available in front of your set-top box. Please note that toll-free number is accessible only from your Registered Telephone Number (RTN). Kindly let us know if you need any further assistance.

Thanks & regards

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