[Resolved] D2H — No solution of complain

[Resolved] D2H — No solution of complain

U Uday Thakar Sep 12, 2021 Sep 14, 2021 This thread was updated on Sep 14, 2021

I am user of videocon d2h. Recently they changed channel number. Now my channels are not In sync. I already raised complain with customer care but no resolution. After sometime I received call from technician and told me to change set top box. And it will charge 450rs INR. Here, I have concern. I never asked d2h to update channel number. And I am sure there is not any issue with set top box. If there is a problem with set top box then I will be not able to watch any channel but I can see channels. Only channels are not in sync. Now they don't have solution or don't know to troubleshoot issue so they are asking to change set top box. Can someone please help me on this? Was this information helpful? No (0) Yes (0)
Oct 15, 2021 Complaint marked as Resolved d2h customer support has been notified about the posted complaint. Verified Support Sep 14, 2021 d2h Customer Care's response Dear Uday, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Verified Support Sep 14, 2021 d2h Customer Care's response Dear Uday, We tried contacting you on 99*****420 regarding your Set Top Box related issue, however, there was no response from your side. Please note that in order to resolve your issue, Set-Top Box swapping is required and Swap STB charges of Rs.250 including GST will be charged. Do let me know if you are ready for the same so that needful can be done. Thanks & regards
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