D2H — Payment done on old customer ID REG:Refund

madav saravanan

Address:

1147-A,NORTH STREET, Agasteeswaram, Kulasekharapuram

I want to informed you that while recharging through Google pay For recharging my D2H. I have put my old customer id[protected] instead of new Customer ID.[protected]. So I immediately called Videocon d2h customer care and as confirmed with your customer care. I request you to kindly give credit of amount Rs. 1566/- in my account immediately.

Find enclosed the screen shot of my transaction for your ready reference:

Additional information of my D2H recharge transaction:

MY CUSTOMER ID:[protected]
Customer Name: PAL
CONTACT NO:[protected]
Transaction Amount: Rs. 1566/-

Details of my bank a/c.

NAME OF THE: STATE BANK OF INDIA
ACCOUNT NO: [protected]
ACCOUNT NAME:M.SIVATHANU PILLAI
CONTACT NO:[protected]

Transaction receipt
UPI Transcation ID:[protected]
Mode of payment : Google pay
DATE: 22 NOV 2020
TIME:1.02pm

+3 photos

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d2h customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2020

d2h Customer Care's response Dear Madav,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Dec 04, 2020

d2h Customer Care's response Dear Madav,

My team has transferred the amount from the wrong id[protected] to the correct customer id[protected].

Thanks & regards

Dec 13, 2020

Updated by madav saravanan no respone for videocon D2H