D2H — Videocon d2h - Full payment online but New Connection not delivered till now

I have submitted request for new d2h connection 2 days before through d2h website. Even after making full payment through online mode, didnt get my product and installation as it's more than 2 days. On calling customer care, they refused to help. Instead they told me that they don't have any such ETA for installation of product, once engineer is available he will call you and install the product till then just wait. I asked how much time roughly it will take, they said it might take even more than 15 days. I asked them to refund my money but they refused strictly saying this can't be done.

Requesting to take immediate action against these frauders who are making money online through such scam websites and not delivering product within given time frame.

My Reference no. is #27947 and Installation request no. [protected] and i have made a payment of 1799/-. This is seriously unacceptable.