[Resolved] D2H — Videocon d2h - New Connection not delivered even after paying full payment

[Resolved] D2H — Videocon d2h - New Connection not delivered even after paying full payment

D Devendra Selukar Aug 4, 2021 This thread was updated on Aug 4, 2021

I have submitted request for new d2h connection 3 days before through d2h website. Even after making full payment through online mode, didnt get my product and installation as it's more than 3 days.On caling customer care, they refused to help. Instead they told me that they don't have any such ETA for installation of product, once engineer is available he will call you and install the product till then just wait. I asked how much time roughly it will take, they said it might take even more than 15 days. I asked them to refund my money but they refused strictly saying this can't be done. Requesting to take immidiate action against these frauders who are making money online through such scam websites and not delivering product within given time frame. Below are the details I received in their email. **************************** Dear MR. Devendra, Thank you for choosing d2h !!! This is to confirm your order for SD Set Top Box. Your Token Number is #2634 Order Summary Product Description Amount Gold Combo With 1 months Rs. 1499/- Total amount to be paid Rs. 1499 (Offer Price inclusive of GST) Your product will be delivered and installed by our engineers, at the below address within 48 working hours. Delivery Details Customer Name : MR. Devendra Mobile : Email Address : Postal Address for Delivery: Near Ded College, Nabira layout, katol. KATOL TAR BAZAR S.O KATOL (MCL) NAGPUR MAHARASHTRA 441302 Your transaction details are as follows. Payment Details Transaction status : The Payment Transaction was successful. Transaction Id :[protected] Transaction Amount :1499.00 d2h Operation Details Transaction Date :[protected]:13:24 Transaction Amount : Rs 1499.00 IP Address : We are always delighted to help you, for any Feedback/Queries please call us on[protected] or E-mail us @ [protected]@d2h.com Thanking you, d2h Customer Service Was this information helpful? No (0) Yes (0)
Nov 4, 2020 Complaint marked as Resolved d2h customer support has been notified about the posted complaint. Verified Support Oct 22, 2020 d2h Customer Care's response Dear Devendra, Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Oct 23, 2020 Updated by Devendra Selukar Day 7- No response from d2h for installation. Market retailers ready to provide connection in 2 hours and these online sevice provider has crossed 7 days and still no result. If d2h is working with softwares which were developed in ancient time, why they are providing online services knowing they can't fulfill customer needs. D2h don't have mechanism that allows user to cancel requests in such cases, now they are forcing me to take their connection as my money is with them, they are not going to refund my money, they are giving me connection as per their convenience...customer care useless..how can they operate with such administration..this is very very serious customer matter and I am surely going to take it ahead from here. Verified Support Oct 24, 2020 d2h Customer Care's response Dear Devendra, Kindly share the below-mentioned details so that we can assist you better in this regard: • Bank name • Last 4 Digits of the Credit Card number or Bank Account Number Thanks & regards Oct 24, 2020 Updated by Devendra Selukar Here's the details Bank Name - ICICI Bank Account Number - XXXXXXXX2742 Transaction Details - Transaction Id :[protected] Transaction Amount :1499.00 d2h Operation Details Transaction Date :[protected]:13:24 Regards, Devendra. Verified Support Oct 24, 2020 d2h Customer Care's response Dear Devendra, Thanks for sharing your details. We have forwarded your concern to our team and will get back to you with an update soon. Thanks & regards Verified Support Oct 24, 2020 d2h Customer Care's response Dear Devendra, As discussed with you regarding the new connection, we request you to provide us a screenshot of the SMS and mail which you have received at the time of booking. Kindly provide the same so that we can assist you further. Thanks & regards Oct 25, 2020 Updated by Devendra Selukar Day 9 - Discussion still going on with support team regarding transaction details. As I have been asked to provide, shared all details over email. Oct 26, 2020 Updated by Devendra Selukar Day 10 - No update from customer care team and no resolution of request yet. Verified Support Oct 27, 2020 d2h Customer Care's response Dear Devendra, As discussed with you regarding the new connection, we request you to provide us a screenshot of the SMS and mail which you have received at the time of booking. Kindly provide the same so that we can assist you further. Thanks & regards Oct 27, 2020 Updated by Devendra Selukar I already shared the details you asked over email 2 days before, please check email. Oct 27, 2020 Updated by Devendra Selukar Here's screenshot off email I sent you on 25th October. Oct 27, 2020 Updated by Devendra Selukar Sms received after transaction Oct 28, 2020 Updated by Devendra Selukar Day 12 - No response from customer support. Oct 29, 2020 Updated by Devendra Selukar Day 13 - Tried all possible ways to resolve issue but no support from customer care even after providing all evidences. Now finally I decided to take this matter into Consumer Court of India.
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Devendra Selukar

Day 7- No response from d2h for installation.
Market retailers ready to provide connection in 2 hours and these online sevice provider has crossed 7 days and still no result. If d2h is working with softwares which were developed in ancient time, why they are providing online services knowing they can't fulfill customer needs. D2h don't have mechanism that allows user to cancel requests in such cases, now they are forcing me to take their connection as my money is with them, they are not going to refund my money, they are giving me connection as per their convenience...customer care useless..how can they operate with such administration..this is very very serious customer matter and I am surely going to take it ahead from here.

Videos4u - All in One

Aug 4, 2021

i am facing exactly the same problem, how any company like this even can run in the market. they are taking online payments and then they are doing nothing. Everything is happening with me also, exactly in a same way. My Reference no. is #27947 and Installation request no. [protected] and i have made a payment of 1799/-. This is seriously unacceptable.