d2h & Videocon — service not providing and charging

Address:

560087

HI

customer ID[protected]

I am a customer to D2H more than 5 years. Last few days I am facing the problems with D2H. My location weather condition is normal, but the TV screen show's like its signal not available. I called customer care, our side everything is good, the problem your end.

I activated my region language(Telugu) a few days back

Every month I am paying 514/- (as per my plan + Region Language). suddenly service got stopped(5th Feb), TV Screen show E16-4 - Channel is not part of Subscription. I have balance in my account, the balance is 308/-(as per today).

Regarding this I called customer care[protected], "they refreshed the server, the service should resume in 10 min"(They communicated to me). But service not resumed. I try to call them, they blocked me so unable to connect to D2H customer care and they are not responding to emails as well. The web site also down most of the time.

I want my money back my last recharge and install charges and device charges.

Thanks,
Chandra Sheker