[Resolved] d2h Videocon — unwanted channels added to the account without permission

shorab.sharma

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401209

Hi my registered mobile phone is [protected] customer id is 6998635 my name is shorab sharma. Videocon has addedd a rang manch channel to my account without my permission and when is asked them to remove it they said they have a lock in period so they cannot remove it. They can check my viewing history i have never even watched that channel i want this channel removed and even the money to be credited back to me.

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Aug 9, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Aug 17, 2019

Updated by shorab.sharma i had made a complaint earlier as well but no one contacted me and they sent a sms stating complaint resolved the channel is still there in my account i have never viewed it. i want my money back and channel removed

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Shorab,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Shorab,

We would like to inform you that Rangmanch Active was already removed from your d2h account on[protected] which was wrongly activated on[protected]. Moreover, we have credited the amount of Rs. 31.70 as a goodwill gesture in your d2h account. Kindly let us know if you need any further assistance.

Thanks & regards