D2H — wrong due date as per last recharge amt, date...& pack amt

Julka

from Mumbai, Maharashtra

Address:

737101

D2h connection related issue. My new pack was activated on 5th feb with pack amount 429.52. I recharged on same day with 450. This meant a recharge of 31 days according to pack amount. But till today my next due date is showing as 4th march which is 28 days only.
I complained almost daily since 6th feb telephonically as well as mails and till now the date is incorrect and has not been corrected according to last recharge date and amount keeping in mind that my pack was of 429.52 since 5th feb. I am extremely frustrated and am feeling very harrassed and cheated by these d2h customer care people who refuse to understand a simple issue. Please address my grievance and help me get this resolved as my connection wld get disrupted on 4th inspite of my having recharged till 7th.

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Mar 03, 2019

Updated by Julka Pls note the attached screenshot from infinity app shows my balance of 438 on 6th feb as proof and pack also less than 429.52.

Mar 03, 2019

Updated by Julka Pls ensure that inspite of full payment my connection does not get disrupted on 4th due to d2h's own system issues and later incorrect calculations of the complaint resolution team also

Mar 03, 2019

Updated by Julka Customer id[protected] of videocon d2h

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