[Resolved] D2H — Wrong recharge

Dikshita singh

Address:

ward no. 3,nakul raj singh , infront of podar college, near pathodiya kothi, nawalgarh , jhunjhunu, rajasthan

I want to inform you that while recharging through d2h website for my monthy recharge of videocon d2h 'mera vala plan ' of 317 rs i put account no. 20629983 instead of[protected] the account which by mistake got recharged is of customer name - dramandra singh, his rtn -[protected]

I kindly request you to return my money or recharge my account instead of his.

My customer id[protected]
Customer name - nakul raj singh
Mobile no. - [protected]
Transaction from - punjab national bank
Transaction amount - 317
Date on incident - 22/05/2020

The account which recharged by mistake, i am attaching its photo in which all the information is showing.

+1 photos

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Aug 7, 2021

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

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Comments

Abhik Nag

from Mumbai, Maharashtra

Hi,
I am using videocon d2h for quite long.
But last month web after recharging, I am not able see any of the channels. Only the Home videocon d2h is visible.I tried to contact customer care but it seems their no. are not reachable .In this circumstances what can be done.please suggest.
My id is[protected].

Thanks.

d2h Customer Care's response, May 26, 2020

Verified Support

Dear Customer(Abhik Nag),

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Dikshita,

Thanks for writing to us. We are not able to fetch your details. Kindly share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards