[Resolved]  Da Milano — Complaint against da milano for non-delivery of product beyond standard delivery time

Address:New Delhi, Delhi, 110037
Website:www.damilano.com

I had placed an order for a men's wallet from Da Milano's online website on 25th December 2015 (Order No. [protected]), Product Name : MW-1046, which was never delivered to me even after their standard 15 days delivery time despite my repeated efforts with the company's customer support. Every time either the company's customer care or their courier support personnel will call and make excuses for the delay and promise me a new shipping date but nothing in professional written format, only plain mouthing regretting for my inconvenience. Till date they have no clue why the delay is happening with their partner Track-On courier services. They just call with no information about the current status of the product. I am very disappointed with the company's service as opposed to their reputation and being a previous customer. Kindly look into the matter and help me with my issue. Thanks. Ravindra Mohan [protected] Lucknow Company's mail id's : [protected]@damilano.com [protected]@damilano.com
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Complaint marked as Resolved 
Da Milano Leathers customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2016
Da Milano Leathers Customer Care's response
Dear Ravindra, We acknowledge your mail and we would like to apologies for the delay due to any convenience. We wish to inform that the order was dispatched on 31.12.2015 just next 6 days’ from the placing of the order through trackon courier (tracking no.[protected] but the order was stuck on the way due to festive season. Our online customer executive was keep in touch with you and courier services with all the possible way to deliver the products. Finally, it was confirmed by the complainant that he has received and enjoying the product of Da Milano. We would ensure that you have a better experience with us in future. Thanks
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    Da Milano Leathers Phone
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    Corporate and Communication Office 85, Kapasera Bijwasan Road, New Delhi, Delhi, India - 110037
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