[Resolved]  Daikin — ac model misinformation and wrong charges taken

Address:Lucknow, Uttar Pradesh, 226010

I had purchased a diakin split inverter 5 stat ac from air care electronics khurramnagar lucknow. I told the owner that i want an ac which consumes 200 w after attaining constant temperature. The dealer initially told me that the ac costs 50970 and is ftkf. Then the dealer told me that the model i need is costly and took extra rs 2725 from me and told this consumes 200 w power. And the model no is ftxf on monday 4/6/2018. Next day to my utter disgrace very same ftkf was delivered to my home and it was told that this is the model which consumes 200 watt. Then i went to the dealer again and asked for the rs 2725 which were charged extra. The dealer is denying. The ac is lying in my home and i am not going to get it installed unless my money is refunded. I spoke to mr shakti singh diakin sales lucknow but he didn't show the courtesy to revert back. Is this your company and your representatives behave. And who is responsible for this misinformation and wrong escalation of price by citing wrong model no by diakin authorised dealer which is not even launched in the market. Act immediately otherwise i will take legal action against diakin india and your dealer. Your dealer is not giving the bill also. But i have the proof of transaction.
Was this information helpful?
No (0)
Yes (0)
Jul 22, 2018
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer (drnadz),

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Verified Support
Jun 14, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer (drnadz),

We are still waiting for your response. Please share your complaint/contact number, complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Verified Support
Jun 21, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Customer (drnadz),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Daikin Air Conditioners / DaikinIndia.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    660
    Pending
    97
    Resolved
    451
    Daikin Air Conditioners / DaikinIndia.com Phone
    +91 12 4455 5444 [Head Office]
    +91 92 1018 8999 [Support]
    Daikin Air Conditioners / DaikinIndia.com Address
    12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
    View all Daikin Air Conditioners / DaikinIndia.com contact information