[Resolved]  Daikin Air Conditioners — Cooling problem from 2 months

Hi,
I dont think either of your team is following up with the others which means common CRM is not available for the channel partner, I received a text from Daikin and this time with new channel partner with the number, I had to call him to request to visit my premises, they came yesterday and had no idea of what has happened in last 2 months.
I narrated the story and then he found that problem is with the compressor sensor and he needs to place the order, today I called them again but they have no idea whats going on.
This is going to worst from bad, I am sure they will ask me to pay another 3-4k for the equipment. No point on earth I will pay any extra money and if i had to pay this then please refund the cost of PCB Capacitor.
You are a BRAND plz dont work like a rickshaw puller organisation. Why you guys dont call the customer to get the feedback? I need to know the email address and mobile number of the nodal officer and india head. Trust me I have the right to know this and you cant deny to give me the same.

Oh Hello!!

who told you this was resolved? this is amazing.. till date your technicians are not sure where the hell is the problem?

Please reopen and ask someone senior to call me.. this is PATHETIC THE WORST CUSTOMER SERVICE IN THE WORLD

Dear hdmohta,

We have seen your concern and are concerned about it.

Our service team will get in touch with you shortly to understand the concern for resolution.

While appreciating your patience & trust, we regret the inconvenience caused to you.

We have raised a service request vide ticket no. CCU[protected]

Thanks & regards
Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Dear hdmohta,

The concern you were facing in your Daikin AC has been resolved by our service team to your satisfaction vide ticket no. CCU[protected]

While appreciating your patience & trust, we regret the inconvenience caused to you.

Going forward, we would like to appraise you on the presence of our customer care thru Toll Free[protected] /[protected] & email id : [protected]@daikinindia.com

Thanks & regards,
Customer care Team
[protected]@daikinindia.com[protected] /[protected]

Dear sir

i am pinesh sakaria from mumbai central, mumbai western zone,
my complaint number is bom[protected] dated 24/04/2016

your engineer came to the site for resolving complaint he found one the part not working properly he suggest us to change the part for which he will charge 6000/- approx ( only for part ) lab our charges extra

know the problem your engineer says to pay in advance and the n when the part will come he will bring the part & then replace it
he never share the quotation and never confirm in how much days the part will come & also he talk rude like we are running away dear sir its my home not a hotel or a food stall that we will run away

what if i pay you today & your engineer wouldn't turn back with part

and its only 19 months approx i have fitted ac how a inverter part get damage as if we dont have any power fluctuation or load sheeding in town, u only think if your company doesnt have faith on customer

how u expect the faith of customer in you company its better to remove your company air conditioner & replace it with a nice company which have faith on the customer

we have 6 tablets ac and 6 split ac in our office and home but we think your company doesn't want customer they are jst interested in money & supplying faulty air conditioner to customer


we are very sorry to say that we arent happy with your company

my contact number is + 91 [protected]

Hi Pinesh Sakaria,

Thanks for providing us your contact details and complain no. Please be assured that we working on your problem and we will get in touch with you at the earliest to resolve it.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Dear Pinesh Sakaria,

The concern you were facing in your Daikin AC has been resolved by our service team to your satisfaction vide ticket no. BOM[protected]

While appreciating your patience & trust, we regret the inconvenience caused to you. Going forward, You can always get in touch with us on our toll free customer care no.[protected] /[protected].


Thanks & regards,

Customer Care Helpline:
[protected] /[protected]
Email : [protected]@daikinindia.com