[Resolved] Daikin Air Conditioners / Daikinindia.com — ac outdoor unit raising noise. | |||||
Dear sir, I have purchased an ac on 19 feb 2017 and ur engineer has installed it. After installing as i have used it it has started noise in outdoor unit. After that i have registered complaint at ur customer care and then engineer has visited and checked ac. After some days it has the same problem and again engineer visited but the problem has not resolved. I have registered complaints many time but still the problem is same. I am very disappointed with ur services. I am facing the problem from the starting date but u r not able to resolve ur customers problem. Its my humble request please resolve my problem. Was this information helpful? | |||||
May 16, 2019 Complaint marked as Resolved As i registered my complaint on consumer complaints portal after 2 days daikin customer care representative has called me and asked about problem. i have explained my problem and he has raised a complaint and said that out daikin technician will contact you soon. after 2 days the technician has called me and ask to visit the site. i said ok and he came to check the problem but that time the problem has not been resolved and he said to bring the unit at company workshop.
next day they brought unit at workshop and checked it. after solving the problem they have angain installed unit at my home and now it is working fine. after that cutomer care representative called me and ask about problem resolution. i said the problem has resolved.
But again after 10 to 15 days the problem started and i again registered the complaint but till now the issue has not resolved. i asked the technician about the problem even he dont know why the problem is raising again and again.
Sir, daikin has supplied me a defective peace. and they are not even trying to resolve my problem.
Thank you. Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support May 14, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Umesh Chaudhary, We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on :[protected] Verified Support May 14, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Umesh Chaudhary, Thanks for sharing the details with us. Please be assured that we are working on your problem. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on :[protected] Verified Support May 22, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Umesh Chaudhary, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on :[protected] Verified Support May 18, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Umesh, We sincerely regret the inconvenience you have faced. Please share your complaint/contact number and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support May 21, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Umesh, Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support May 22, 2019 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Umesh, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Jun 06, 2019 Updated by Umeshchaudhary Respected sir, My service request ref. no. JAI[protected]. my unique customer id is 11111551. Sir, my issue has not resolved yet. As I explained earlier that it will work fine for 5-10 days so it's raising noise again. About this I again registered a complaint On 03/06/2019 and again engineer visited and putted some piece of rubber into it the noise has disappear for 3-4 hours. And now on 5/06/2019 it's raising loud noise. Sir I am completely frustrated from the daikin's services and it's engineers services. They are trying to fix the problem by using some piece of rubber. Sir, Daikin has supplied me a completely defected piece but now they want to fix the problem by inserting the pieces of rubber in between the different parts of outer unit. What the rubbish they are doing. Daikin has looted 40000 rs. And now they are not trying to give the customer support. Sir I have shared some images of outer unit in which you I'll come to know that how they have have done JUGAD to solve the problem by inserting pieces of rubber. And I also shared my AC bill.      | |||||
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+91 12 4455 5444 [Head Office]
+91 92 1018 8999 [Support]
12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
My contact number is [protected]. My Address is B-4, janta colony, mungaska, alwar (Rajasthan) pin code-301001. and the Dealer name from that i have purchased is Kohli Enterprises, road no.-2, alwar (rajasthan) and Dealer's contact no. is:- [protected].
Thanks for sharing the details with us. Please be assured that we are working on your problem.
Regards,
Daikin Team
Customer Support
Mail ID: [email protected]
Or SMS : <DAIKIN> / Give missed call on : 92 101 88 999