[Resolved]  Daikin Air Conditioners / Daikinindia.com — ac service center complaint

Address:

781006

Service request ref. No. Kol[protected]

Unique customer id 11087036
Attended by akas enterprise (Contacted ananta thakuria ‭+[protected]‬)

I had one of the worst experience with the authorised service centre. The ac was functioning inefficiently in terms of cooling and hence i booked a service request with the above mentioned enterprise. A person was sent to my home for the job and upon inspecting only for a few minutes, he gave us the solution that the ac required cleaning. He merely dusted the ac and it’s outdoor unit. We asked him whether there was some mode settings in the remote which might’ve caused the cooling problem and to that he replied that he has no knowledge of operating the remote. He charged us ₹500 as his ‘service’ charge and left. The problem still persisted, and we contacted the service centre several times the following day but mr thakuria of akas enterprise did not send anyone even after promising that he would and later ignored all of our calls.

This is highly unexpected from a company like daikin and i am deeply disappointed with such unprofessional service. Please take urgent steps against the service centre so that the same may not be suffered by other customers.

Thank you.