[Resolved]  Daikin Air Conditioners / Daikinindia.com — daikin 1.5 ton inverter a/c - not working

Address:

2948, LIG 1 TNHB 5th Main road, Ayappkkam, Chennai, Tamil Nadu, 600 077

Dear Sir
This is the complaint raised by dissatisfied customer of Daikin A/c, and hope will be resolved soon
On 2nd June I have purchased y Daikin inverter A/c 1.5 tons model no: RKL50TV16U (Out door) from M/s Vasanth & co., Purasawalkam branch Chennai vide sales invoice no: [protected] dt 2nd June 2019, I was told that the installation will be done with in 48 hours but after my continuous follow up the installation was done by 10th June only, we could not check the performance of the A/c but signed the completion report for the engineer as he was in a hurry to leave. We checked the performance of the A/c for next two days but the A/c effect is not good which means we could not feel any chillness even after the setting the temp at 18 deg. We made a complaint to your customer care that the performance is not good - complaint no: CHE[protected] dt 13th June.
There was an young gentleman sent by your service center named RK Services, Mogappair, Chennai 600 037 Ph[protected] mail id - [protected]@gmail.com who checked the out door unit and informed me that the Gas pressure is around 170 PSI(??) that is the reason why the chillness is very low, and without any consultation he has leaked the gas and made the pressure to 110 PSI, then the A/c stopped working completely and only the hot air was coming out from the indoor unit.
Again I have raised the complaint and made frequent follow up with the service center who has not bothered to send any one finally again i had contacted your customer service who in turn contacted the service center and finally another engineer came and checked the unit and found that the pressure is gone down to 70 PSI from 110 PSI during the inspection time itself. He had suggested that he will top up the gas and the issue will be solved.
But I stopped him from doing so, because I had spent around Rs 50, 000 to buy and install this A/c to get some chilled air thinking that I had purchased from a best product
If I had to fill gas to get the A/c to function and get chilled air I would have spent around Rs 15, 000 and bought a second hand A/c and get the chilled air for some time.
Now that I request you to kindly take this (out door) instrument back and get me another new one which is in working condition (with out filling the gas after installation ) as per your one year replacement warranty clause number 7. Failing which I will be constrained to make a complaint in the consumer court.
Hope you will understand and oblige
Regards
Gowdhaman P
[protected]