[Resolved] Daikin Air Conditioners / Daikinindia.com — Daikin ac under warranty and not getting service | |||
Dear support, I had procured daikin split ac from your bhubaneswar outlet (Great eastern, 22 and 22b, bapuji nagar, bhubaneswar, odisa-751009) on dated 15-october-2016. Since it was first installed it has never been used at all. Now when we start using this summer we don't see that ac is cooling at all. I have already launched a compliant in daikin customer care on dated 22-may-2017 and having complaint ticket reference# 831583. You can also search in daikin customer database using my mobile number as [protected]/[protected]. Probably today it will be 5th or 6th call with daikin customer care as on today dated 30-may-2017. Every time i call to daikin customer care and Getting response from customer care representative as they will look into it and they will call me back but so far they did not even called me back . Even i had asked the customer care representative to give your manager/service delivery person's contact email_id/mobile# but nobody is giving it to me so far. As of now they ac is still not repaired. I have also personally visited great eastern shop (From where i had procured the ac) on dated 27th regarding this ac issue. Spoken to daikin sales person mr. Sarbeswar mohanty (Mobile-[protected]) and he told he has escalated the same will concerned team and get this resolved quickly. As per my experience in whole transnational touch point with daikin/great eastern was gone very bad, it was totally frustrating, wasting of time and money lead to dissatisfaction. I am going to file a consumer court case since this under warranty and i am not getting server from either of the vendor Regards Dambaru Mobile-[protected] Was this information helpful? | |||
Jul 7, 2017 Complaint marked as Resolved Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support May 31, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Dambaru Nahak, Thanks for providing us your contact details, site address and dealer name. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] Verified Support Jun 06, 2017 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Dambaru Nahak, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Thanks & regards, Customer care Team [protected]@daikinindia.com [protected] /[protected] | |||
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