[Resolved] Daikin Air Conditioners / Daikinindia.com — defective/manufacturing fault | |||||
Defective or manufacturing fault found with split ac. This is i regards with an defective ac unit (Ftkh50srv 3* 1.5ton) i brought on 7th aug, 2017 from vijay sales, pfa. Where as just after 2nd wet service (27th april, 2018) i started facing the problem, pfa. (Issue-its a inverter a/c and it's outdoor unit auto cuts for 15-20 minutes very frequently after anonymous time running) Hence i made multiple requests on 1st may-2018, 17th may-2018 for repair but daikin technician's didn't checked anything and also mentioned that it'll auto cut after coming on a certain temperature. However i mentioned that it's an inverter ac unit and its auto cuts very frequently. As because they found it working they forced and closed the requests. Later on 25th june-2018 i placed it's 3rd and final free service request also mention the issue but technician mentioned since everything seems fine we are closing the requests. Later after 3rd service issue started persisting very frequently, as the outdoor unit gets stops just after running 2-3 minutes and remain shuts for 15-20 minutes sometimes longer. No one from daikin helped and tried to understand the issue. It seems it's and manufacturing fault. Since daikin is unable to resolve the issue, kindly suggest what action can be taken from your side? Was this information helpful? | |||||
Sep 29, 2019 Complaint marked as Resolved The issue still persist. This is an manufacturing defect since I found it that 3 star Inverter Split AC isn't successful.
It runs on a variable speed on its own wish, otherwise maximum times outdoor unit cutoffs every 5 minutes. Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support Oct 23, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Surinder, We sincerely regret the inconvenience you have faced. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Oct 24, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Surinder, Our team got in touch with you and shared a quotation with you for service on the chargeable basis as your unit is out of warranty. We are waiting for your approval on the same. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Oct 25, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Surinder, We have re-escalated your concern to our team. Request your patience in the interim. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Oct 29, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Surinder, We understand that our team got in touch with you and shared all the requisite information. Please contact our branch on[protected]/500,[protected] for any further clarification and assistance. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Oct 31, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Surinder, As per our concerned team update, you have taken the AMC from the third party (One Assist) and request you to contact the same for further assistance. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Nov 05, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Surinder, We have shared the latest remarks with our team and will get back to you with an update soon. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Nov 12, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Surinder, We would like to inform that the best possible resolution has already been shared with you. We would request your understanding of the same. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Nov 15, 2018 Updated by surindermcp Any update on this.. | |||||
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+91 12 4455 5444 [Head Office]
+91 92 1018 8999 [Support]
12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
Anyways, I'm ready to pay the visit charges but only upon the resolution. Prior arranging the visit kindly first let me know and confirm "HOW DAIKIN INVERTER WORKS"?
1) Does the outdoor unit always remain in running/active state,
2) How it becomes energy efficient in that scenario.