[Resolved] Daikin Air Conditioners / Daikinindia.com — horrific experience with dakin's dealer | |||
Dear sir/madame, Please help me to resolve the issue, i have purchased daikin's 3 start inverter ac from koolwell yesterday, i told the manager praful i will only buy the ac if you can deliver it tomorrow that is on saturday, mr. Praful (Contact number: [protected]) said i will get the delivery for sure by saturday, i took an off from office today so that i get the delivery today and get it installed next day. Today i called mr praful, he said the shipment is on the way and will come between 3-6, it did not come, at 6;30 i called mr praful he said the delivery is delayed, you will get by 8:30, i waited till 8;30 and called at 9;15. Mr praful at 9:15 picked up and said i thought its been delivered give me 10 mins ill call back, mr praful never called back, when i called him at 10, he said the delivery will happen tomorrow and disconnected the phone, when i called him back, mr prafull already switched off his phone. I have already made full payment of my ac and i think this kind of people are thugs and waste other people time and money. I believe daikin is known for its commitment and that is the only reason i choose you guys. 1) who will compensate my time and money for today? 2) if the ac gets delivered tomorrow and the installation is on monday, how am i suppose to take off on monday? The office for koolwell who is dikin's dealer located at ; Office : shop no. 13 building no. 51, Shiv sagar apts, tilak nagar, chembur (W), Mumbai -400089 And there email address is : [protected]@gmail.com Phone number :25282225 I brought this ac from chembur shop Praful (The liar) number : [protected] My utmost faith is that you will resolve this as soon as possible. Thank you Nikhil biswas [protected] Was this information helpful? | |||
Nov 14, 2018 Complaint marked as Resolved The dealer contacted me immediately and did everything next day itself Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint. Verified Support Nov 12, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Nikhil, We sincerely regret the inconvenience you have faced. Please share your complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] Verified Support Nov 14, 2018 Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Nikhil, Thanks for the acknowledgment. For further assistance please get back to us. Regards, Daikin Team Customer Support Mail ID: [protected]@daikinindia.com Or SMS : <DAIKIN> / Give missed call on [protected] Call Us: [protected] /[protected] | |||
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