[Resolved]  Daikin Air Conditioners / Daikinindia.com — malfunctioning of air conditioner with in 6 months of purchase

Address:

Chennai, Tamil Nadu, 600091

Ref: complaint no. Che[protected] dated this day
Che[protected] dated 24.10.2017

Customer id 11389861

Dear sir / madam

With reference to the above, i wish to bring to your notice that the 1.5t daikin inverter model air conditioner bought from your dealer chandra traders, on 26.04.2017 vide bill no. V/733/17-18 bearing serial number daikinftkp50rrv16 was repeatedly mal functioning.

1. I bought this a/c in the month of april'17 with free installation offer
From your dealer chandra traders and "snow city", daikin’s authorised service partner has done the installation. However, they have not given me an installation receipt at that time.

2. The above two complaints which i have raised were attended by another service centre "shri velan enterprises" and they claimed that gas leakage issue is there due to installation defect.

3. Since the date of installation i have run the ac continuously for the whole night *only twice* and on both occasions i was woken up at 4 a. M. With a siren kind of noise and showers of ice from indoor unit.

4. The first compliant was attended on 24/10/2017 due to ice formation in indoor unit but service technician said that ice will form if there is any dust in filters and he cleaned the filters and left the actual problem of gas leakage unattended.

5. After even less than 30 days on 21/11/2017 there was a ice formation and gas leakage issue again. That day also technicians were trying to misguide by giving false reasons, after insisting so much they have confirmed that there is a gas leakage problem.

6. After so many follow-ups with company people, on 22/11/2017 they have confirmed that the unit was installed by m/s snow city who is not their authorized service provider, hence the unit won’t get covered under warranty terms and conditions.

7. The worst part of all this issue is dealer is confirming that “snow city was authorized service partner of daikin at the time when i bought this ac, however, that service center has been closed now and company is saying that they have communicated to all the dealers not to get service from “snow city” in the month of january’17 itself. When i asked company people to provide the communication copy that they have sent to dealers, they confirmed that this communication has been made orally. How come such a big and reputed company share such a important information of “list of authorized service centers “orally to all dealers?

8. Further the company people has requested to for further “pressure holding check at my premises, and they have input 140 psi and within 8 hours the holding pressure came down to 110 psi. So, company person called me and said that they are ready to replace the outdoor unit considering as a special case. When i asked them to replace the entire unit they said that they can’t replace entire unit.

9. Finally, i have approached “consumer forum” and sent notices to below list of people through consumer care centre, guntur :

A. M/s. Chandra traders, #24/6, 100 feet tharmani road, tansi nagar, (Near cee dee yes super market, velachery, chennai-600042. Tamilnadu.

B. Daikin airconditioning india pvt ltd, f252, okhla industries area, phase-ii, new delhi-110020.

C. Daikin airconditioning india pvt ltd, new no.484, old no.580, teynampet, annasalai, chennai-600006.

D. Bajaj finserv, 3rd floor, kaba plaza, no. 27, l b. Road, indra nagar, opposite adyar bus depot, adyar, chennai, tamil nadu 600020.

10. After sending these notices on 09/01/2018, sri velan enterprises people approached me for allowing them to psi check for release of pressure. After nearly one month when they checked the gas level, the holding pressure again reduced to 80 psi. (Ac was not under usage as service technicians has disconnected the ac).

Immediate action expecting from company:

1. As gas leakage is a recurrent problem and is a very *major* issue (Need not elaborate and highlight the problems of this issue), the only thing i require now in my right as a customer is value for my money. I have paid a premium price for your product. Hence by every way i am eligible for a replacement of this product. (Both indoor and outdoor units).

2. As the product is under warranty i want immediate replacement of this product. Hence, i am approaching this appropriate forum for necessary reliefs.
3. This is the worst service i have got from such a branded company was not expected from a customer friendly quality conscious concern like daikin.